Field Application Specialist

SupportFinity™; United Arab Emirates; On-site; USD 40,000 - 60,000; Full time

Job summary

Emerson is seeking a Field Service Engineer to enhance the adoption of Flexim products in the Middle East, especially KSA. The role involves providing expertise to sales teams, conducting demonstrations, and ensuring customer satisfaction through training and support at key accounts.

Benefits

Comprehensive medical insurance

Flexible time off plans including paid parental leave

Work-life balance support

Qualifications

• Minimum 3 years of relevant experience.
• Experience on ultrasonic clamp-on flow meters is a plus.
• Measurement / instrumentation experience is highly preferred.

Responsibilities

• Lead marketing trials and demos at key accounts.
• Provide product and application expertise to customers.
• Conduct product seminars and trainings for customers.

Skills

Communication

Analytical thinking

Problem-solving

Education

Bachelor’s degree in engineering

Job description

If you are a Field Service Engineer professional who is looking for an opportunity to grow into the role of a Field Applications Specialist, Emerson has an exciting position for you in Dharan, Saudi Arabia.

In this role, you will be responsible for building knowledge and belief in the sales channel for Flexim products and solutions. This role provides product and application expertise helping internal and external customers to tackle specific problems and pains. They support account managers in providing customer presentations, trainings, and field demonstrations. They document the benefits of key application solutions to enable scaling across regions, customers and segments.

Ready to make your mark in a dynamic, international environment? We can’t wait to hear from you!

In this Role, Your Responsibilities Will Be

• Its critical to grow adoption, acceptance of Flexim at key accounts. Main responsibility is to lead, conduct field trials and demos at key identified accounts and sites to support acceptance and grow adoption of Flexim across MEA with focus on KSA.
• Product and application expertise. Provide product and application expertise to the sales channel and customers. Present the benefits and differentiation of the products and solutions to customers at all levels.
• Solution creation : Assess customer requirements and pain-points and suggest appropriate solutions. Support the creation of application notes and quantifiable business results documenting the value the product and solutions have brought to customers
• Identify and communicate back to factory product gaps, testing or other qualifications needed.
• Product training : Conducting product seminars and training for internal and external customers. Support new product and option rollouts including promotional seminars and demonstrations.
• Account development : Support account managers in developing customer preferences, technology acceptance and product approvals. Support customers in writing user specifications.
• Remove barriers : Identify and remove barriers to product growth in the region. Identify and raise detailed problems and help as needed to fix tactical problems as they occur
• Customer satisfaction : Ensure customer satisfaction with the product line by proactively following up on key installations or large accounts.
• Sales leads : Refer sales leads to appropriate sales / account manager within the organization.

Who You Are?

• You thrive in sophisticated, matrixed environments and work well across teams.
• You evaluate the pros and cons, risks and benefits of various technical solutions that are available to you when faced with your daily tasks.
• You separate and combine activities into efficient workflows. You are proactive, dedicated, and analytically minded.
• You communicate optimally with clients and customers at all levels.
• You deliver results under pressure and drive alignment with strategic goals.

For This Role, You Will Need :

• Bachelor’s degree in engineering with a minimum of 3 years of relevant experience
• Excellent written and verbal communications skills
• Travel required up to 75% across the Middle East and Africa.
• Preferred Qualifications that Set You Apart :
• Experience on ultrasonic clamp-on flow meters is a plus
• Measurement / instrumentation experience is highly preferred

Our culture and commitment for you!

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a comprehensive medical insurance plan, with dental and vision coverage,employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

Our compensation philosophy is simple : we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role shall be commensurate with the skills, talent, capabilities, and experience that the candidate brings to the position.