FCC Quality Assurance Manager

myZoi; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A fintech start-up in Dubai is seeking a FCC Quality Assurance Manager to oversee quality assurance for financial crime compliance activities. Candidates should have 6–8 years of experience in financial crime compliance and strong analytical and communication skills. The role involves designing QA frameworks, conducting reviews, and training FCC analysts, contributing to continuous improvement in compliance processes.

Qualifications

• 6–8 years of relevant experience in financial crime compliance.
• Minimum 3 years in a QA or audit-related role.
• Professional certifications such as CAMS or ICA are a plus.

Responsibilities

• Oversee quality assurance of screening processes.
• Conduct regular QA reviews and propose enhancements.
• Design and implement training for FCC analysts.

Skills

Strong communication skills

Analytical skills

Understanding of AML/CFT regulations

Education

Bachelor's degree in Finance, Business, Law, or related field

Job description

FCC Quality Assurance Manager

Dubai, United Arab Emirates | Posted on 07 / 24 / 2025

myZoi is changing lives for the better for those who deserve it the most. We are an exciting fintech start-up aiming to promote financial inclusion globally. Our vision is to provide a level playing field to the unbanked and the underbanked in accessing essential financial services in an affordable, convenient, and transparent fashion. We are looking for smart, ambitious, and purpose-driven individuals to join us in this journey. Please apply via the link below if you are interested.

The Role

We are looking for a Quality Assurance Manager for FCC Operations reporting to the FCC Operations Manager. You will be responsible for leading and implementing our quality assurance framework across financial crime compliance activities. This role will play a key part in ensuring the effectiveness, accuracy, and consistency of FCC screening and transaction monitoring processes, conducting ongoing training, and driving a culture of continuous improvement.

What You’ll Do: Quality Oversight

• Oversee the quality assurance of name screening, sanctions screening, PEP/adverse media screening, fraud, and transaction monitoring alerts.
• Ensure high-quality alert dispositioning and consistent adherence to internal FCC policies and procedures.
• Identify errors, trends, and gaps in analyst performance and recommend remediation actions.

Process Review & Improvement

• Conduct regular QA reviews and deep dives to assess the quality and completeness of alert reviews and investigations.
• Monitor the effectiveness of the QA framework and propose enhancements in methodology and scope.
• Collaborate with the FCC team to refine investigation playbooks and quality benchmarks.

Training & Coaching

• Design and implement training and upskilling programs for FCC analysts based on QA findings.
• Provide ongoing coaching and feedback to improve investigation quality and consistency.
• Maintain a knowledge repository of common issues and best practices for FCC processes.

Reporting & MI

• Prepare periodic QA reports for senior management and regulators, highlighting findings, trends, and corrective actions.
• Track and monitor KPIs and quality metrics to support performance reviews and risk reporting.

Stakeholder Management

• Work closely with the MLRO, FCC Operations, Compliance, Risk, and Technology teams to align QA outcomes with broader compliance goals.
• Support internal and external audits and regulatory reviews as the QA point of contact.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Standard Chartered Group’s Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with all applicable laws, regulations, guidelines, and the Code of Conduct.
• Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters effectively and collaboratively.

Key Stakeholders

• MLRO
• Compliance
• Internal Audit
• Regulators and their auditors (where applicable)

Who You Are:

• You have strong communication skills, curiosity, and are a quick learner.
• You enjoy a creative, fast-paced, agile environment.
• You enjoy mentoring and teaching others to create a cohesive team.
• You are a self-starter and able to work independently.
• You enjoy making friends and having fun.
• You’re prepared to handle challenging situations.

What You’ll Need:

• An open and curious attitude.
• Ability to collaborate with all management levels.
• Able to manage conflicting priorities and situations.
• In-depth knowledge of financial services products including stored value facilities, retail payment services, and consumer protection.
• Bachelor's degree in Finance, Business, Law, or a related field; professional certifications (e.g., CAMS, ICA) are a plus.
• 6–8 years of relevant experience in financial crime compliance, preferably in name screening, sanctions, or transaction monitoring.
• Minimum 3 years in a QA or audit-related role within FCC.
• Strong understanding of local, regional, and global AML/CFT regulatory requirements and typologies.
• Excellent analytical, writing, and communication skills.
• Proven track record of designing and implementing QA frameworks and delivering training.