FBO Operations Controller

Execuject Aviation Group; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading aviation services company in Dubai is seeking an Operations Controller within their Fixed Base Operation. The role involves facilitating aircraft arrivals and departures, providing exceptional service to VIP passengers, and coordinating aircraft servicing. Candidates should possess experience in both aviation and hospitality, with strong communication skills and a proven ability to resolve issues under pressure.

Qualifications

• Minimum two years experience within the Aviation Industry.
• Experience of Hospitality within Aviation Industry.
• Experience in dealing with VIP guests/Passengers.

Responsibilities

• Facilitate the arrival and departure of aircraft and their passengers.
• Coordinate aircraft servicing in an efficient and timely manner.
• Render personal service to VVIP passengers/guests.

Skills

Fluency in written and spoken English

Good Computer skills

Strong Problem Solving Skills

Excellent Oral Communication Skills

Education

Minimum high school qualification

Job description

ExecuJet delivers excellence in a comprehensive range of business aviation services tailored to our clients and partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open, and engaging relationships with passionate colleagues.

ExecuJet Middle East is currently seeking an Operations Controller to fill a vacancy within our Fixed Base Operation(FBO). The main objective of the role is to facilitate the arrival and departure of aircraft and their passengers.

KEY RESPONSIBILITIES
Responsible for facilitating the arrival and departure of aircraft and their passengers
Coordinate aircraft servicing in an efficient and timely manner
Render personal service to VVIP passengers/guests in the FBO
Work closely with Customer Service Supervisor to ensure an efficient and professional service is delivered
Prepare and present crew flight briefs
Facilitate comfort of passengers/guests and create harmonious atmosphere
Greet and welcome passengers/guests to FBO
Answers questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc if required
Assist with tasks such as loading luggage on/off aircraft and vehicles
Guide and escort passengers/guests to/from designated aircraft
Expedite transfer of passengers/guests between aircraft and FBO/limousine service
Inform passengers/guests upon request, concerning schedules and travel itineraries
Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc to promote comfort and well- being of passengers
Process handling files accurately and in a timely manner
Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.
Responsible for facilitating the arrival and departure of aircraft and their passengers

REQUIRMENTS

Education, Experience, Knowledge Skills and Abilities
Minimum two years experience within the Aviation Industry is mandatory

Minimum two years experience of Hospitality Experience within Aviation Industry
Minimum high school Qualification
Experience in dealing with VIP guests/Passengers
Must hold UAE driving licence.
Fluency on written and spoken English. Additional Langiages Advantageous(Arabic, Russian or French)
Good Computer skills Basic Word and Excel

Personal Characteristics
Professional
Trustworthy
Ability to multi-tasks in a faced pace work environment
Ability to work under time constraints
Friendly, Calm and polite under difficult situations
Patient, tolerant and with a positive approach
Team Player/ Works well without supervision
Strong Problem Solving Skills
Excellent Oral Communication Skills

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