FBA Program Specialist

- Basic knowledge of SQL
- Proficient in Microsoft Excel, including: basic formulas, pivot tables, and vlookup
- Strong written and verbal communication skills with the ability to present information clearly and effectively
- Basic analytical skills with the ability to interpret data and metrics
- Good organizational skills and ability to manage multiple tasks
- Ability to learn and adapt in a fast-paced environment
- Bachelor's degree in Business, Engineering, Computer Science, or related field

Are you interested in a unique opportunity to help accelerate Amazon's Prime flywheel while developing your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries, and thinking creatively about growing Amazon business while bringing joy to our customers? The MENA Fulfillment By Amazon (FBA) team is seeking a creative and passionate Program Manager to help achieve our vision to provide a world-class fulfillment experience to our Sellers and customers in support of Amazon's journey to become earth's most customer-centric company.

The ideal candidate is someone enthusiastic about managing challenging, long-term projects across multiple teams and cities. We are looking for someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.

The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with knowledge of program management, demonstrate strong relationship and strategic influencing skills, be experienced in large-scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills, problem-solving skills, influencing without authority, strong ability to prioritize, and a passion for customer experience.

Key Job Responsibilities

Responsibilities include, but are not limited to:

1. Learn to analyze operational data and identify basic trends to support business decisions
2. Assist in tracking and monitoring key performance metrics to help identify areas for improvement
3. Support data collection and basic reporting using Excel; develop skills in SQL and other data management tools over time
4. Help identify and escalate operational issues to appropriate teams and track resolution progress
5. Participate in communications with internal teams (Fulfillment Centers, Regional PMs) and external partners (Carriers, Sellers) under guidance
6. Help maintain and update internal documentation and training materials
7. Learn Amazon's operations processes and systems while supporting daily operational activities

Desired Candidate Profile

- Previous experience in operations, logistics, or data analysis
- Previous experience of SQL or database management systems
- Knowledge of process improvement methodologies
- Experience in documentation or technical writing
- Demonstrated project management skills through academic or extracurricular activities

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