FB Support Expert Busboy

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated F&B Support Experts to enhance guest experiences through exceptional service and teamwork. In this role, you will be responsible for ensuring smooth food and beverage operations, from setting tables to assisting in the kitchen. Your positive demeanor, dependability, and strong communication skills will contribute to creating memorable dining experiences for guests. Join a dynamic team where your contributions are valued and where you can grow in a supportive environment that prioritizes safety and professionalism.

Qualifications

• No related work experience is required; previous experience in F&B preferred.
• Higher Education Diploma or equivalent is preferred.

Responsibilities

• Maintain cleanliness of work and guest areas throughout the day.
• Address guests' service needs in a professional and timely manner.
• Support coworkers and promote an environment of teamwork.

Skills

Team Work

Interpersonal Skills

Communication

Listening

English Language Proficiency

Dependability

Positive Demeanor

Integrity

Safety Orientation

Adaptability/Flexibility

Education

Higher Education Diploma or equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our F&B Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the F&B Support Expert provides the support that makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Support Experts to get it right for our guests and our business each and every time.

CRITICAL COMPETENCIES

Interpersonal Skills

• Team Work
• Interpersonal Skills

Communications

• Communication
• Listening
• English Language Proficiency

Personal Attributes

• Dependability
• Positive Demeanor
• Integrity
• Safety Orientation
• Stress Tolerance
• Adaptability/Flexibility

Organization

• Multi-Tasking

Information Retention

• Retention of Information

PREFERRED QUALIFICATIONS

Education: Higher Education Diploma or equivalent

Related Work Experience: No related work experience is required; previous experience in a food and beverage environment preferred.

Supervisory Experience: No supervisory experience is required.

CRITICAL TASKS

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting using the guest's name when possible.
• Anticipate guests' service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.

General Food and Beverage Services

• Maintain cleanliness of work and guest areas by clearing, collecting, and returning food and beverage items to the proper area throughout the day, practicing clean-as-you-go procedures.
• Set tables according to the type of event and service standards including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
• Pickup trays and clean tables as needed to ensure a clean dining area.
• Prepare ingredients for cooking including portioning, chopping, and storing food.
• Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
• Requisition all necessary supplies specifically bottle-for-bottle liquor, restock, transporting supplies from storeroom to bar setup area as required.

Opening/Closing

• Complete scheduled inventories (e.g. opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
• Complete closing duties including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing the daily cleaning checklist.

Communication

• Speak to guests and coworkers using clear, appropriate, and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Working with Others

• Support all coworkers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Safety and Security

• Report work-related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures as necessary to avoid injury.
• Follow property-specific procedures for handling emergency situations (e.g. evacuations, medical emergencies, natural disasters).
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.