FB Supervisor - Myami Bal Harbour

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated manager to lead a team in delivering exceptional guest experiences. This role involves overseeing staff performance, ensuring adherence to service standards, and fostering a collaborative work environment. The ideal candidate will have a strong background in guest service and team leadership, with a focus on maintaining safety and quality standards. Join a vibrant team where your contributions will make a real difference in creating memorable experiences for guests. If you're passionate about hospitality and ready to take on a leadership role, this opportunity is perfect for you.

Qualifications

• 2+ years of related work experience, with at least 1 year in a supervisory role.
• Strong leadership skills and ability to motivate staff.

Responsibilities

• Ensure staff teamwork to meet guest needs and provide optimum service.
• Monitor dining room for seating availability and guest well-being.

Skills

Team Leadership

Guest Service

Communication Skills

Problem Solving

Safety Compliance

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Ensure staff is working together as a team to provide optimum service and meet guest needs. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock, and requisition necessary supplies. Monitor dining rooms for seating availability, service safety, and well-being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support the team to reach common goals; and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer, believing in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager