FB Service Expert - Tong Thai

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Guest Service Expert to enhance guest dining experiences. This role involves ensuring service excellence, engaging with guests, and effective communication with the kitchen. Ideal candidates excel in guest service and can manage physical demands of the role. Join a dynamic team dedicated to creating memorable dining experiences.

Qualifications

• Ability to provide exceptional guest service in a fast-paced environment.
• Strong verbal communication skills.
• Must be able to work standing for long periods and lift weights up to 50 pounds with assistance.

Responsibilities

• Deliver services ensuring guests enjoy their meal and experience.
• Set tables and communicate effectively with the kitchen.
• Engage with guests during their dining experience.

Skills

Guest service

Communication

Attention to detail

Job description

Overview

POSITION SUMMARY

Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables communicating with the kitchen interacting and serving guests or cleaning work areas and supplies the Guest Service Expert makes transactions feel like part of the experience.

Responsibilities

• Take initiative to deliver a wide range of services to ensure guests enjoy their meal and experience.
• Set tables, communicate with the kitchen, interact with and serve guests, and clean work areas and supplies as part of the guest experience.
• Ensure transactions feel like part of the guest experience.

Qualifications and Expectations

• Follow company policies and procedures, uphold quality standards, and maintain professional uniform, personal appearance, and communications.
• Be on your feet and moving around for extended periods; stand, sit, or walk as required.
• Manage the menu (read and visually verify information) and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing 25 pounds or less without assistance and up to 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
• Perform other reasonable job duties as requested to ensure a high-quality guest experience.

Marriott International is an equal opportunity employer and believes in hiring a diverse workforce. Marriott is committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.