FB Service Expert - Room Service

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking Guest Service Experts to deliver exceptional dining experiences. Responsibilities include setting tables, serving guests, and maintaining cleanliness. Ideal candidates will possess strong customer service skills and a high school diploma. No prior experience is necessary, making this an excellent entry-level opportunity in hospitality.

Qualifications

• Must be able to create a safe workplace and follow policies.
• Experience in a customer service environment is preferred.
• Ability to physically manage the tasks required, including lifting.

Responsibilities

• Ensure guests enjoy their meal and create a memorable experience.
• Set tables, communicate with the kitchen, and serve guests.
• Maintain cleanliness of work areas and supplies.

Skills

Customer service skills

Communication skills

Teamwork

Problem-solving skills

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we aim to build an experience that is memorable and unique, with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move over sloping, uneven, or slippery surfaces), manage the menu (read and visually verify information), and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees including bending, twisting, pulling, and stooping). Performing these duties well (along with other reasonable job duties as requested) is critical for Guest Service Experts to deliver excellent service for our guests and support our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.