FB Service Expert - Prime 52

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking Guest Service Experts to create memorable dining experiences. This role involves engaging with guests, managing dining services, and ensuring a safe and professional environment. Ideal candidates will have a passion for customer service and teamwork, ready to take initiative in a dynamic setting. Join a diverse workforce committed to inclusivity and excellence, where your contributions will enhance guest satisfaction and drive the success of the business.

Qualifications

• Less than 1 year of related work experience is preferred.
• No supervisory experience required.

Responsibilities

• Deliver a wide range of services to enhance guest dining experiences.
• Manage the menu and ensure professional communication with guests.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma or G.E.D.

Job description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (standing, sitting, or walking for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (reading and visually verifying information), and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reaching overhead and below the knees including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.