FB Service Expert - Executive Lounge - Marriott Al Forsan

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 35,000 - 45,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Guest Service Expert to enhance the dining experience for guests. This role involves setting tables, serving, and maintaining cleanliness while ensuring a memorable environment. The ideal candidate should possess strong customer service skills and a high school diploma. The position offers opportunities for development in a dynamic work atmosphere.

Qualifications

• Ability to stand, walk, and move around for extended periods.
• Skill in reading and visually verifying menu information.
• Experience handling objects weighing up to 50 pounds.

Responsibilities

• Ensure guests enjoy their meal experience.
• Set tables and communicate with the kitchen team.
• Clean work areas and supplies to uphold quality standards.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we aim to build a memorable and unique experience with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter the position, there are key factors for success: creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining a professional appearance and communication. Guest Service Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; navigating over sloped, uneven, or slippery surfaces), managing the menu (reading and visually verifying information), and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Performing these duties well (and other reasonable job duties as requested) is critical to providing excellent service for our guests and our business every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year of related work experience.

Supervisory Experience: None.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.