FB Service Expert - Club Lounge

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality brand is seeking a Guest Service Expert. In this role, you will ensure guests enjoy their dining experience through exceptional service and attention to detail. Ideal candidates are customer-focused and possess effective communication skills. This is an entry-level opportunity in a dynamic working environment.

Qualifications

• No related work experience preferred.
• No supervisory experience required.
• Willingness to work in a fast-paced environment.

Responsibilities

• Deliver exceptional guest service and create memorable dining experiences.
• Maintain cleanliness and organization of work areas.
• Interact with guests to ensure satisfaction with their meals.

Skills

Customer Service

Communication

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we aim to create a memorable and unique experience with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter the position, some key factors are critical to success: creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining professional appearance and communication. Guest Service Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; navigating over sloping, uneven, or slippery surfaces), managing the menu (reading and visually verifying information), and taking a hands-on approach to work (lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance and up to 50 pounds with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Performing these duties well is essential for Guest Service Experts to deliver exceptional service to our guests and support our business every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year of related work experience.
• Supervisory Experience: None.
• License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.