FB Captain - French Lobby Cafe

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated F&B service professional to enhance guest experiences. In this role, you will be responsible for providing exceptional service, maintaining high standards of cleanliness, and ensuring guest satisfaction. Your ability to communicate effectively and handle cash transactions will be essential in creating a welcoming atmosphere. Join a dynamic team where your contributions will make a significant impact on the dining experience, and enjoy the opportunity to grow in a vibrant and supportive work environment.

Qualifications

• Minimum 2-3 years of food and beverage serving experience.
• Must have strong F&B product knowledge and communication skills.

Responsibilities

• Provide prompt and courteous F&B service to restaurant guests.
• Utilize the POS system to ring up sales and ensure guest satisfaction.

Skills

Good communication skills

Customer contact skills

Problem resolution skills

F&B product knowledge

Team player

Attention to detail

Education

Secondary education

Tools

POS system

Job description

The Position

Being in charge of his/her own section & to provide prompt and courteous F&B service to the Restaurant guests.

KEY ROLES & RESPONSIBILITIES

• Must know all menu items, their garnishes, contents, and preparation methods, and be able to relay that information to guests in a polite and concise way if asked.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Utilize the POS system to ring up sales and print checks.
• Carry trays, bus, and reset tables with linen, china, glass, and silver.
• Ascertain guests' satisfaction and handle solvable problems which may arise, informing a manager of the problem and how it was resolved.
• Follow cash and credit card procedures according to the guidelines of the accounting department.
• Maintain a clean, neat, and orderly restaurant throughout service.
• Polish silver, refill salt, pepper, sugar, creamers, etc.
• Ensure that the work station is stocked with appropriate condiments at all times.
• Report any guest comments regarding food and beverage to the manager.
• Conscientiously handle and maintain operating equipment.
• Learn and adhere to safety, sanitation, and hygiene policies.
• Maintain good working relationships with colleagues and all other departments.
• Maintain complete knowledge of all F&B services outlets and hotel services/features.
• Lead opening/closing side duties as assigned and set all tables according to standards.
• Report to manager any kinds of deviation from set standards and procedures.
• Ensure that all service and storage areas are kept safe and clean.
• Help minimize waste, neglect, breakages, and mishandling of supplies and equipment.
• Carry out light cleaning and maintenance of the outlet.
• Assist other Food & Beverage Outlets in their operations during peak hours if needed.
• Follow hotel code of ethics at all times.
• Assist outlet supervisor in team training when required.

PERSONAL ATTRIBUTES

• Good reading, writing, and oral proficiency in the English language.
• Must be well presented and professionally groomed at all times.
• Able to account and handle cash effectively and efficiently.
• Good communication and customer contact skills; good problem resolution skills.
• Strong F&B product knowledge.
• Team player with strong interpersonal skills and attention to detail.

Qualifications :

QUALIFICATIONS

• Secondary education.

EXPERIENCE

• Minimum 2-3 years food and beverage serving experience.
• Minimum 1 year as Captain/Team leader.

Remote Work : No

Employment Type : Fulltime