Fashion Consultant Max Mara (Emiratisation)

Chalhoub Group; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Fashion Consultant, where your passion for luxury retail meets exceptional customer experiences. In this dynamic role, you'll drive client relationships and contribute to innovative in-store initiatives, all while being part of a vibrant team dedicated to excellence. With a commitment to Emiratisation and a focus on professional growth, this opportunity offers a unique chance to shape your career in the luxury sector. Embrace a culture of diversity and inclusion, and enjoy a competitive benefits package that truly values your contributions.

Benefits

Health Care

Child Education Contribution

Remote Working Policies

Flexible Working Policies

Employee Discounts

Qualifications

• Strong communication skills are essential for engaging with customers.
• Ability to analyze customer behavior and sales data.

Responsibilities

• Achieve sales targets while delivering exceptional guest experience.
• Collect data on customer behavior for business reviews.
• Promote the loyalty program and support in-store marketing events.

Skills

English Communication Skills

Job description

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

As a Fashion Consultant, you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX, and other key customer and people initiatives in-store.

1. You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews.
2. Drive client relationships within an omni-channel approach.
3. Provide pre-buying feedback on products.
4. Drive eNPS through people experience initiatives and culture.
5. Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
6. Ensure click and collect are conducted within SLAs (Service-Level Agreements).
7. Ensure customer data is properly captured in adherence to marketing team requirements.
8. Promote loyalty program (MUSE) and stay up-to-date with app offerings, etc.
9. Support with in-store marketing events and activations.
10. Keep abreast of all brand social media activities and campaigns.
11. Drive sell-throughs within the store.
12. Support in-store CX initiatives.
13. Provide input on what’s working well/what’s not within the store.

What you'll need to succeed

• Strong English communication skills.
• This opportunity is for Emiratisation.

*For general Fashion Consultant opportunities, please review the careers site for active vacancies.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.

Emirati Talent & Inclusive Opportunities

At Chalhoub Group, we are committed to empowering UAE Nationals and fostering local talent as part of our vision for a thriving workforce. We welcome applications from Emirati candidates who are eager to grow, innovate, and contribute to the success of our organization. Our commitment to diversity and inclusion ensures equal opportunities for all, regardless of gender, age, race, religion, or ability.