Fashion Consultant - Max Mara, Abu Dhabi

Chalhoub Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

Chalhoub Group is hiring a Fashion Consultant to enhance customer experience and achieve sales targets within the luxury retail sector. The role involves data collection on customer behavior, supporting in-store marketing, and promoting loyalty programs while fostering strong client relationships. A competitive benefits package is provided, and diversity is highly valued.

Benefits

Competitive benefits package

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Qualifications

• Strong English communication skills.
• Experience within Luxury Fashion.
• Experience with clienteling/CRM.

Responsibilities

• Achieving individual and collective sales targets.
• Collecting data on customer behavior and providing pre-buying feedback.
• Driving client relationships within an omni-channel approach.

Skills

Communication

Clienteling

CRM

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalyzed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

At Chalhoub, we express the exceptional! As a Fashion Consultant, you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX, and other key customer and people initiatives in-store.

• Collect data on customer behavior, top sellers, slow movers, which will be key input for business reviews.
• Drive client relationships within an omni-channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service Level Agreements).
• Ensure customer data is properly captured in adherence to marketing requirements.
• Promote the loyalty program (MUSE) and stay up-to-date with app offerings.
• Support in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store CX initiatives.
• Provide input on what’s working well and what’s not within the store.

What you'll need to succeed

• Strong English communication skills.
• Experience within Luxury Fashion.
• Experience with clienteling/CRM.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.

We Invite All Applicants to Apply

It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.