Fashion Consultant

Chalhoub Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a passionate Fashion Consultant to enhance customer experiences and drive sales. In this dynamic role, you will be instrumental in achieving individual and collective sales targets while ensuring exceptional guest experiences. Your responsibilities will include analyzing customer behavior data, fostering client relationships, and supporting in-store marketing initiatives. This is a unique opportunity to contribute to a vibrant retail environment that values innovation and customer engagement. If you are enthusiastic about fashion and customer service, this role is perfect for you!

Qualifications

• Strong ability to drive client relationships and achieve sales targets.
• Experience in collecting and analyzing customer behavior data.

Responsibilities

• Collect data on customer behavior for business reviews.
• Drive client relationships and support in-store marketing events.

Skills

Customer Relationship Management (CRM)

Client Relationship Management

Data Analysis

Sales Target Achievement

Job description

At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

Responsibilities

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what’s working well/what’s not working well within the store

What you'll need to succeed

• This opportunity is for Emiratisation