Fashion Advisor

ELIE SAAB; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury fashion retailer in Abu Dhabi is seeking a Fashion Advisor to enhance store sales through exceptional customer service. The ideal candidate will have 6-8 years of experience in high-end retail, strong communication and negotiation skills, and a commitment to customer satisfaction. Responsibilities include promoting service standards, meeting sales targets, and maintaining merchandising standards.

Qualifications

• 6-8 years of experience in high-end retail fashion.
• Strong English communication and negotiation skills.
• High customer centricity and teamwork.

Responsibilities

• Promote high customer service standards.
• Meet and maximize sales targets.
• Ensure proper replenishment and visual merchandising standards.

Skills

Strong communication skills

Negotiation skills

Customer centricity

Teamwork

Conflict management

Education

High School Diploma or equivalent

Job description

Job Scope:

The Fashion Advisor is responsible in contributing to the store sales by providing a remarkable and memorable service to all clients and maintain merchandising standards.

Main Duties & Responsibilities

Customer Service

• Promote high customer service standards throughout the shopping experience
• Attend to customer needs
• Actively seek inputs from customers and efficiently address complaints to reinforce service standards
• Gather information and organize records on customer preferences and buying behavior and provide proper feedback and tendencies.
• Update clients on upcoming events
• Inform clients on
• Provide support in VIP events and ensure proper follow up with clients as needed
• Inform clients about policies policies and procedures to ensure transparency; including and not limited to refund and exchange policies

Sales & POS

• Meet and maximize cross selling & up selling sales targets
• Adhere to the standards of operations
• Support the manager in achieving the Boutique’s goal
• Ensure security procedures for merchandise are observed at all stages in the sales process
• Ensure a proper replenishment of merchandise, display and visual merchandising standards to maintain the brand’s image
• Process accurately and efficiently cash register operations from opening to close and protect company assets
• Support in efficient cost allocation by optimally using Boutique products and not exceeding availability

Position Requirements

• Education Background: High School Diploma or equivalent.
• Six to eight years of experience in the high‐end retail fashion industry
• Strong communication and negotiation skills (English)
• High customer centricity
• Team oriented with proper conflict management skills