FandB Waiter Waitress - Meliá Desert Palm Dubai

Meliá Hotels International; Dubai; On-site; AED 33,000 - 67,000; Full time

Job summary

Meliá Desert Palm Dubai is seeking a service-driven Waiter/Waitress to join our Food & Beverage team. You will deliver attentive, personalised service at each table and maintain high dining standards across venues.

Qualifications include 1–3 years in a similar role, a high school diploma, and experience with cash registers/ordering systems. Flexibility for shifts and holidays is required, with a focus on guest satisfaction and teamwork.

Qualifications

• Hands-on experience with cash register and ordering information systems.
• Attentiveness and patience with guests.
• Strong organizational and multitasking skills in a fast-paced environment.
• Active listening and effective communication skills.
• Flexibility to work shifts, weekends, and public holidays.

Responsibilities

• Work as a team with colleagues across all departments to ensure timely service and a smooth running operation.
• Provide a warm, professional welcome and farewell to guests, maintaining posture and presentation.
• Handle bills and follow procedures for payment collection.
• Maintain your station and knowledge of menus; learn and correctly use POS equipment.
• Follow safety policies and participate in training to improve guest satisfaction.

Skills

Guest service

Teamwork

Multitasking

Communication

Flexibility

Education

High School Diploma

Tools

Cash register

POS systems

Job description

Job Description:

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

Tucked away within a lush polo estate in Dubai, Meliá Desert Palm is a luxury urban resort where wellness, personalised service, and meaningful experiences come together.

At Meliá Desert Palm Dubai, every dining experience is thoughtfully curated to reflect the sophistication, warmth, and personalized service that define our resort. From relaxed breakfasts to memorable evening experiences, our Food & Beverage team plays a vital role in creating moments that leave a lasting impression on our guests.

We are looking for an enthusiastic and service-driven Waiter / Waitress to join our Food & Beverage operations and deliver exceptional guest experiences at every table, providing attentive, personalised service and maintaining the highest standards across our dining venues.

What will you be doing?

• Work as a team with colleagues across all departments to ensure timely service and a smooth running operation.


• Understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, operational flow, personal discipline and grooming.


• Offer a consistently warm, professional welcome and farewell to guests on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.


• Have the bill ready when requested and strictly follow set procedures for collecting payment for restaurant bills, depending on the method of payment.


• Check out with your Supervisor before leaving your station or floor.


• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing the daily cleaning checklist.


• Maintain full knowledge of the service and facilities provided by the hotel in order to answer any questions guests may have.


• Follow all safety policies to ensure a safe work area.


• Follow all reasonable work-related requests made by a Supervisor or Manager, which may fall outside normal job activities, to achieve complete guest satisfaction throughout the hotel.


• Maintain your station in accordance with hotel standards at all times.


• Develop a complete knowledge of the menus.


• Learn and correctly usethe Point of Sale equipment and follow established procedures.


• Maintain strict security measures when entering guest rooms to respect the privacy rights of our guests.


• Actively participate in all training and meetings to continually develop professional skills and increase guest satisfaction.


• Welcome and acknowledge all guests according to company standards; speak with others using clear, professional language, and answer telephones using appropriate etiquette.


• Carry out all instructions and tasks assigned by the position's immediate superior, as well as any other responsibilities as required by the role.

What are we looking for?

• At least 1-3 years of experience in a similar role.


• High School Diploma or equivalent.


• Hands-on experience with cash register and ordering information systems.


• Attentiveness and patience with guests.


• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.


• Active listening and effective communication skills.


• A strong sense of teamwork.


• Flexibility to work shifts, weekends, and public holidays.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.