FandB Supervisor - Mediterranean Restaurant

FIVE Hotels and Resorts; Dubai; On-site; AED 24,000 - 29,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai is seeking a hospitality supervisor to lead a luxury dining team. You will coach staff, maintain service standards, and ensure exceptional guest experiences in a Fine Dining environment.

Proven supervisory experience in luxury hospitality, strong communication, and POS proficiency are essential, with flexibility for weekend shifts and holidays. Join a global lifestyle power-house delivering award-winning service.

Qualifications

• A Diploma in Hospitality Management or related field preferred.
• Experience in a Luxury Hotel environment or Fine Dining Restaurant in a supervisory role.
• Excellent leadership and guest-service skills with strong communication.
• Outstanding interpersonal skills and the ability to engage Guests, FIVE Tribe Members, and stakeholders.
• Proficient in POS systems and restaurant management software.
• Willingness to work weekends and holidays as required.
• Solid knowledge of Five-Star service standards and beverage basics.

Responsibilities

• Oversee daily restaurant operations and staff performance.
• Deliver sensational guest experiences aligned with FIVE standards.
• Coach and develop service team through ongoing training and feedback.
• Coordinate with Culinary Team to ensure timely and aesthetic delivery of Food & Beverages.
• Manage inventory levels, minimize waste, and optimize supplies.
• Drive revenue through upselling and promotional activities.

Skills

Hospitality management

Luxury hotel experience

Leadership

Guest relations

Communication skills

Staff training

Education

Diploma in Hospitality Management

Tools

Restaurant management software

POS systems

Job description

Job Description:

Your Journey Starts Here.

This Isnt Just A Role - Its APosition Within A Global Lifestyle Powerhouse.

At The Group, youll operate at the crossroadsofculture, entertainment, and commercial ambition - contributing to an ecosystemthat spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whetheryoure in a frontline role, a specialist function, or a leadership position,every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary ofAED 2,400 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver WithPrecision.

Youapproach your responsibilities with discipline, a clear understanding of whatthe business requires, and a consistent attention to quality - workingcollaboratively and focused, at all times, on delivering meaningful output.

• ADegree or Diploma in Hospitality Management or a related field ispreferred.
• Aproven track record in a Luxury Hotel environment or Fine DiningRestaurant in a supervisory role, delivering sensational Guest Experiencessynonymous with FIVEs award-winning Service Quality.
• Excellent leadership, communication andinterpersonal skills, leveraging strong verbal and written skills toengage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Exceptionalskills in Improving Customer Satisfaction and Addressing Complaints withTact, showcasing a commitment to Industry-Leading Standards.
• Extensiveknowledge of Food and Beverage Operations, including ‘FIVE-Star’ ServiceStandards, Wines, and Cocktail Preparation.
• Next-LevelTeam Management skills, effectively leading and inspiring the FIVE Tribeto New Heights.
• Proficientin Point-Of-Sale (POS) Systems and Restaurant Management Software.
• Flexibility to work a variety of shifts,including weekends and holidays, based on the requirements of the Hotel.
• Supervisesand provides exemplary guidance to the Service Staff, including Waiters, Waitresses,and Hosts/Hostesses, ensuring a Next-Level service experience.
• Inspiresand motivates the Team to deliver Sensational Service, fosteringa Positive, Collaborative Work Environment.
• Conductsregular, insightful and fair Performance Evaluations, providingconstructive feedback to enhance staff Performance and Development.
• Collaboratesclosely with the Restaurant Manager to develop and implement hand-crafted StandardOperating Procedures, elevating Service Efficiency to be First-in-Class.
• Offersongoing Coaching and Mentorship to support the professional growth anddevelopment of the Service Team.
• Impartscomprehensive training to new team members on FIVE’s Boundary-Breaking Service Standards, Exquisite Menus,and Standard Operating Procedures.
• Extendsa Warm Welcome to Guests, ensuring they receive Prompt and PersonalisedService that leaves a lasting impression.
• Handles Guest Inquiries, Concerns, and Complaints withthe utmost professionalism and efficiency, always striving to surpasstheir expectations from Luxury Dining.
• AnticipatesGuest Needs, proactively addressing any concerns to ensure a seamless andunforgettable Dining Experience.
• Maintainsa visible presence in the Dining Area, engaging with Guests and promptly resolving any Service-RelatedConcerns.
• Organisesand meticulously schedules ‘FIVER’ Shifts, ensuring Efficient Coveragefor all Restaurant Operations.
• Ensuresseamless Day-To-Day Operations of the Restaurant, adhering to established Service Standards and following FIVE’s industry-leadingHealth and Safety Regulations.
• Overseasand meticulously maintains the ‘FIVE-Star’ Cleanliness and Organisation ofthe restaurant, including Dining Areas, Service Stations, and Back-Of-HouseAreas.
• Coordinatesseamlessly with the Culinary Team toensure the Timely and Aesthetic delivery of Food and Beverages,maintaining ‘FIVE-Styled’ Quality and Presentation Standards.
• Monitorsand controls Inventory Levels, ensuring Supplies are available to meetguest demand while Minimising Waste.
• Promotesvisionary Upselling and Suggestive Selling Techniques amongst the service staff, intelligently Maximising Revenue Opportunities.
• Assistsin creating and executing bold and disruptive Promotional Activities, SpecialEvents, and Themed Nights, growing restaurant revenue.
• Staysat the forefront of Industry Trends, new Menu Items, and BeverageOfferings, effectively training FIVE Tribe Members and enhancingtheir Product Knowledge.
• Conducts thoughtfully curated training sessions on ServiceTechniques, Customer Service, and Upselling Strategies, ensuring acontinuous improvement in staff performance.

What Success Looks Like

Be Part of an Organisation ThatRecognises Delivery and Rewards Growth.

Youllbe part of a global, fast-growing business operating across some of the mostdistinctive destinations in the industry, working alongside a diverse,multicultural team united by shared standards, at a pace that supports realdevelopment and where consistent delivery is recognised across every function,brand, and territory.

You Connect

You recognise how your work affects thewider team, the guest, and the business, and you act accordingly.

YouRepresent the Brand

Inevery interaction, whether with a guest, a colleague, or a partner, youconduct yourself as a representative of the brand.

You Own It

You assume full responsibility for whatfalls within your remit, and you see it through to completion with minimaloversight.

You Deliver

Yourwork is accurate, timely, and consistently meets the standard expected, whileunderstanding how it connects to the wider business, team output andcommercial results.

You Grow

You receive feedback constructively,develop your capabilities with intent, and approach every challenge as anopportunity to improve.

Ready to Join the Tribe?

If You Want to Play at the Highest Level, We’d Like to Hear from You.