FandB Supervisor - Banquet

Mandarin Oriental; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel seeks an F&B Supervisor - Banquet who will oversee banquet operations at Mandarin Oriental Downtown, Dubai. The successful candidate will ensure high-quality service, engage with guests, and foster teamwork among staff. Candidates should possess a hospitality degree and at least two years of supervisory experience in a luxury setting.

Qualifications

• Minimum 2 years experience in a 5-star luxury hotel.
• Proficient in English, with strong interpersonal skills.
• Stamina and flexibility to work varied shifts.

Responsibilities

• Ensure banquet events are flawlessly set up and executed.
• Actively engage on the floor and handle guest inquiries.
• Promote continuous service improvement through guest feedback.

Skills

Customer Service

Teamwork

Problem Solving

Education

Degree or diploma in Hospitality or Business Management

Tools

MS Office

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Banquet Department in Dubai, the F&B Supervisor - Banquet is responsible to oversee and be personally involved in all operational aspects of a particular shift in order to assure all service steps are followed and to guarantee every single guest is delighted. F&B Supervisor - Banquet reports to the Assistant Manager Banquet.

As an F&B Supervisor - Banquet, you will be responsible for the following duties:

• Ensure banquet events are flawlessly set up and executed in line with hotel standards, managing food and beverage service quality and guest satisfaction throughout.
• Maintain compliance with all hotel policies, safety, sanitation regulations, and conduct regular inspections to ensure a clean and organised environment.
• Actively engage on the floor, assist with service, handle VIP guest needs, and address guest inquiries or issues in the absence of a manager.
• Promote continuous service improvement through guest feedback, maintain up-to-date menu presentation, and support training and development of team members.
• Foster strong collaboration across F&B outlets and the wider hotel team to enhance operational efficiency and guest experience.
• Build positive guest and colleague relationships by modeling excellence in service, resolving complaints effectively, encouraging teamwork, and leading by example.
  
  

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Banquet Department in Dubai, the F&B Supervisor - Banquet is responsible to oversee and be personally involved in all operational aspects of a particular shift in order to assure all service steps are followed and to guarantee every single guest is delighted. F&B Supervisor - Banquet reports to the Assistant Manager Banquet.

As an F&B Supervisor - Banquet, you will be responsible for the following duties:

• Ensure banquet events are flawlessly set up and executed in line with hotel standards, managing food and beverage service quality and guest satisfaction throughout.
• Maintain compliance with all hotel policies, safety, sanitation regulations, and conduct regular inspections to ensure a clean and organised environment.
• Actively engage on the floor, assist with service, handle VIP guest needs, and address guest inquiries or issues in the absence of a manager.
• Promote continuous service improvement through guest feedback, maintain up-to-date menu presentation, and support training and development of team members.
• Foster strong collaboration across F&B outlets and the wider hotel team to enhance operational efficiency and guest experience.
• Build positive guest and colleague relationships by modeling excellence in service, resolving complaints effectively, encouraging teamwork, and leading by example.
  
  

As an F&B Supervisor - Banquet, we expect from you:

• High school qualification required; a degree or diploma in Hospitality or Business Management is preferred.
• Minimum 2 years experience in a 5-star luxury hotel, preferably in a supervisory role within a high-volume, service-focused restaurant or banquet operations.
• Strong understanding of guest needs with a commitment to delivering exceptional customer service.
• Proven ability to support leadership in motivating and guiding a diverse team effectively.
• Proficient in basic computer skills, especially MS Office; fluency in English required.
• Excellent interpersonal, organisational, and multitasking skills, with physical stamina and flexibility to work varied shifts.
  

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