Facility supervisor | Retail | Corporate | Riyadh

Al-Futtaim; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

A diversified regional group based in Dubai is seeking a Facilities Supervisor to oversee the total facilities management across their properties in Saudi Arabia. The ideal candidate will have 3 to 5 years of experience in retail facilities management, strong MEP systems knowledge, and excellent customer service skills. Responsibilities include managing maintenance contracts, ensuring compliance with safety standards, and coordinating with third-party vendors.

Qualifications

• 3 to 5 years of relevant experience in retail facilities management in Saudi Arabia.
• Professional affiliation with FM bodies (e.g., BIFM, IFMA) is a plus.
• Strong hands-on experience with MEP systems and security infrastructure.

Responsibilities

• Manage total facilities management of properties across Saudi Arabia.
• Ensure compliance with maintenance contracts and SLAs.
• Plan and implement safety and security measures.

Skills

MEP systems management

Customer service orientation

Proactive problem-solving

Communication skills in English

Education

Diploma in a technical discipline or Facilities Management

Tools

CAFM software

Microsoft Office

Job description

Job Requisition ID : 170689

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Overview

The Facilities Supervisor is responsible for the total facilities management of Al Futtaim Global Trading Co.'s properties across Saudi Arabia, including retail stores, offices, and warehouses (owned or leased). The role covers both hard and soft services such as Mechanical, Electrical, and Plumbing (MEP), housekeeping, pest control, security, fire protection systems, CCTV, and access control.

This position ensures the effective management of Annual Maintenance Contracts (AMCs), compliance with agreed SLAs and KPIs, and implementation of Al Futtaim's health and safety standards across all facilities.

Key Responsibilities

Planning and Implementation

• Develop and implement MEP maintenance systems.
• Evaluate safety and security across all facilities.
• Submit monthly reports detailing maintenance activities and compliance.

Supervision and Monitoring

Ensure Planned Preventive Maintenance (PPM) records are maintained and updated.

Monitor third-party service providers and document performance and service feedback.

Corrective and Preventive Measures

Attend meetings with store management and security teams to address maintenance and security concerns.

Identify root causes of issues and propose preventive solutions.

Security and Loss Prevention

Plan and implement safety and security measures to minimize loss, theft, damage, and shoplifting.

Third-Party Vendor Management

Manage tasks outside the AMC scope by coordinating with external vendors.

Request quotations, define scope of work, and ensure timely and quality execution.

Budgeting and Finance

Contribute to annual business planning and manage monthly maintenance budgets.

Raise purchase orders, track invoices, and ensure service delivery within SLA requirements.

Helpdesk and CAFM Management

Oversee the helpdesk operations and manage facilities-related software including CAFM.

Ensure timely tracking and resolution of maintenance requests.

Asset Management

Monitor and maintain MEP and other assets using CAFM tools.

Ensure proper asset lifecycle tracking and maintenance scheduling.

Required Skills and Qualifications

Education

Diploma in a technical discipline or Facilities Management.

Professional affiliation with FM bodies (e.g., BIFM, IFMA) is a plus.

Experience

3 to 5 years of relevant experience in retail facilities management in Saudi Arabia.

Technical Skills

Strong hands-on experience with MEP systems and security infrastructure.

In-depth understanding of the Saudi market, including vendors, licensing, property laws, and civil defense approvals.

Communication and CRM Skills

Strong customer service orientation with a proactive, solution-driven mindset.

Excellent written and verbal communication skills in English.

IT Skills

Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Experience using CAFM or other facilities management software is essential

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