Facility Manager - Arabic

EFS Facilities Services Group (EFS); Fujairah City; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading facilities management firm is seeking a seasoned manager to oversee operational compliance and client services. The role involves developing FM solutions, managing budgets, and leading a team to ensure high customer satisfaction. Candidates should have a bachelor's degree in a relevant field, extensive management experience, and fluency in English and Arabic. This position is based in Fujairah, UAE.

Qualifications

• Minimum of 4 years of management experience in facilities management.
• At least 10 years of hands-on experience in facilities/construction management.
• Strong management and budgetary responsibility within a major organization.

Responsibilities

• Manage Operation Management Team to ensure client requirements are met.
• Prepare business plans and forecasting budgets.
• Ensure high levels of customer satisfaction are monitored and managed.

Skills

Customer service

Team leadership

Time management

Interpersonal skills

Fluent in English and Arabic

Education

Bachelor's degree in facilities management, engineering, or relevant qualification

HSEQ certificate / diploma

Tools

MS Office Suite

Business Management Systems (BMS)

Computer Aided Facilities Management Systems (CAFM)

Job description

Roles & Responsibilities

Operational:

• A first-class service to requirements of the client as per Agreed RFP.
• Actively manage the Operation Management Team to maintain compliance with specification, SLA
• Prepare business plans and forecasting budgets, as required. Ensure all budgets and costs for contracts accurately reflect contractual obligations, offer value for money for clients and provide optimum revenue.
• Ensure that operational activities meet and integrate with the organizational requirements for HSEQ, legal and statutory requirements and general duty of care.
• Identify, develop, implement, and review FM based solutions that clearly demonstrate added value to the client’s requirements.
• Maintain strategic Develop overview on service progress, from a commercial and technical perspective. Level Of Authority to react to urgent requirements and financial authorization to meet customers’ requirements.
• International benchmarking of key deliverables in operations & energy consumption
• Ensure high levels of customer satisfaction are monitored, measured, and managed.
• Constantly assess the risk to the Company for delivery of all FM provisions. Respond and control FM services in emergency situations
• Management of Asset Life cycle and condition monitoring, Maximize the life cycle of the contract by aligning the FM team with the business drivers of the client.
• Manage Technical proposals for system improvements and CAPEX investment plan
• Implement a culture of continuous improvement and best practice strategies to ensure a consistently high level of service delivery, response times and contract compliance.
• Develop and maintain standard operating procedures, contingency plans, emergency response procedures, preventive maintenance programs and all technical documentation.
• Develop and maintain strong and supportive relationships with clients, service providers and third parties.
• Foster and develop beneficial partnerships by attending monthly review meetings. Develop and nurture relationships with key clients and contractual service delivery requirements.
• Ensure that corporate policies and procedures are strictly adhered to, in order to maintain the integrity of the operational activities.
• Develop and prepare all periodic progress, engineering, and management reports, as required.

Processes, Systems and Procedures

• Produce FM policies, procedures, and processes to underpin SLA's, KPI's, EFS group standards, plus any additional statements specific to needs of the client.
• Consistently monitor processes, systems, and procedures to maintain optimum customer service, efficiency, and accuracy.
• Comply with all processes and procedures (Human Resources, HSEQ, Finance, Information Technology, Procurement, Operations) which include compliance with all applicable rules and regulations of the local labor law.

Leadership and Management

• Develop, lead, motivate and inspire a professional team enabling them to meet both personal and business targets. Provide clear operational direction and support to team.
• Monitor and evaluate performance levels of employees. Proactively identify opportunities to improve performance Indicators.
• Strong teamwork ethic and promotion of customer service excellence.
• Demonstrate leadership and management skills. Able to drive change management and reduce costs.
• Proactively manage and take ownership of issues. Seek equitable and creative solutions to problems.
• Agree and review performance objectives for each team member. Carry out annual reviews. Use the process to improve employees who are not meeting requirements of role.
• Encourage employees to support the operational business objectives by sharing knowledge and to develop a creative approach to their work and to ‘think outside the box’.

HSEQ

• Management of HSEQ practices and policies.
• Ensure compliance with all legal obligations and regulations.

Education / Qualifications, Experience & Skills

Education / Qualifications

• Bachelor’s degree in facilities management, engineering, or a relevant business / commercial qualification.
• HSEQ certificate / diploma is an advantage.
• Certified in RCM & Lean Six Sigma, IFMA/MEFMA certification preferred.

Experience

• Minimum of 4 years of management experience in a facilities management environment with experience of technically complex and multi-disciplined sites.
• Minimum of 10 years hands on experience in facilities management/construction management.
• Significant management experience with strategic and budgetary responsibility gained within a major organization. Strong commercial mindset and financially fluent.
• Excellent time management skills and able work to strict deadlines.

Job Knowledge & Skills

• Provide high level of customer service to both internal and external customers. Prompt response to queries in writing or by telephone.
• Effective organizer and implementer. Ability to provide a high standard of administrative support. Able to implement administrative processes and proactively resolve problems.
• Motivational and ambitious leader with the ability to drive change in business and performance management processes.
• Excellent influencing, interpersonal and communication skills. Strong and professional presentation, written and verbal skills.
• Experienced user of software packages including MS Excel, MS Word, MS Access, MS PowerPoint, and MS Office. Also, a good understanding of BMS (Business Management Systems) and CAFM (Computer Aided Facilities Management Systems).
• Fluent English & Arabic language ability both spoken and written.
• Professional and smart appearance always.
• In-depth knowledge of trade construction, maintenance materials, and pricing.
• Strong technical background and knowledge of other trades such as electrical, AC, MEP, and civil works.
• Sound knowledge and experience in preparing scope of works, specifications of maintenance and modification work, and contractual documents.