Face-to-Face (F2F) Customer Support Executive

Confidential Company; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company is seeking a Face-to-Face Customer Support Executive to assist customers efficiently. The role demands excellent communication skills and experience in customer service. Candidates should be well-groomed, solution-focused, and available to work shifts, including weekends.

Qualifications

• 1-2 years experience in customer service.
• Fluency in English; Arabic is a plus.
• Willingness to work in shifts.

Responsibilities

• Assist walk-in customers and provide service information.
• Resolve customer queries and complaints efficiently.
• Prepare daily service reports and update customer records.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

Bachelor’s degree or diploma

Tools

Microsoft Office

CRM systems

POS systems

Job description

Face-to-Face (F2F) Customer Support Executive

• Title - Face-to-Face (F2F) Customer Support Executive
• Type - Outsourced
• Salary - 3500 AED

Key Responsibilities:

• Welcome and assist walk-in customers professionally and courteously.
• Understand customer needs and provide appropriate product/service information.
• Resolve queries, service requests, and complaints efficiently within defined timelines.
• Guide customers through forms, applications, or digital tools when required.
• Escalate unresolved issues to relevant departments or team leads as per escalation matrix.
• Maintain up-to-date knowledge of company products, services, promotions, and policies.
• Process service transactions, including updates, registrations, renewals, and cancellations.
• Ensure all customer data is handled in accordance with privacy and confidentiality standards.
• Keep the customer waiting area and desk organized and presentable at all times.
• Collect feedback and contribute to service improvement initiatives.
• Prepare daily service reports and update customer records using CRM or POS tools.
• Promote upselling or cross-selling when applicable and aligned with business goals.

Requirements:

• Bachelor’s degree or diploma in any field.
• Minimum 1–2 years of experience in a face-to-face customer service role.
• Excellent verbal communication and interpersonal skills.
• Fluency in English is mandatory; Arabic is an advantage.
• Strong problem-solving skills and a calm, solution-focused demeanor.
• Proficient in Microsoft Office and CRM or POS systems.
• Well-groomed and presentable with a customer-first attitude.
• Willingness to work in shifts, including weekends and public holidays.

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