F&B Trainer

As an F&B Trainer, your role involves collaborating with the Assistant Food and Beverage Manager, Executive Chef, and the entire F&B Team to develop, plan and manage learning and development programs for the Food and Beverage division to meet both the individual and organizational needs.

Key Duties and Responsibilities

• Assist the Assistant Food and Beverage Manager and Executive Chef to plan, manage and administer the pre-opening training plans and requirements
• Work alongside, develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfil the needs of all operational departments
• Promote and inform team members about all training programs
• Display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• Helps colleagues identify specific behaviours that will contribute to service excellence
• Ensure colleagues receive on-going training to understand guest expectations
• Use effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
• Meet with the departmental trainers on a regular basis to support training efforts
• Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills
• Review comment cards, guest satisfaction results and other data to identify areas of improvement
• Ensure all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision
• Identify performance gaps and works with managers to develop and implement appropriate training to improve performance
• Align current training and development programs to effectively impact key business indicators
• Participate in the development of the Training budget as required for F&B Department
• Manage department controllable expenses to achieve or exceed budgeted goals
• Any other tasks / duties as assigned

Qualifications

• A perfect candidate should have minimum 2 years progressive experience of F&B Service and training in a luxury hotel.
• Experience creating training content in a hospitality environment preferred.
• Effective communication skills (both written and verbal).
• Comfortable in delivering to senior management, at all levels of the organization.
• Experience of working in a fast-paced environment.
• Strong attention to detail, quality and accuracy imperative.
• Good team player with proven ability to partner with business leaders and to cope with strategies to achieve sales targets, contribution objectives and the efficient use of the resources.
• Proven team management skills - Leading, motivating and managing assigned team members to effectively deliver learning goals and objectives