F&B Service Experts- Waiter / Waitress - RAK

Home Bakery; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food & beverage establishment in Ras Al Khaimah is seeking experienced Waiters/Waitresses to deliver exceptional customer service. The role encompasses taking orders, serving food and beverages, and ensuring cleanliness and organization in the restaurant environment. Ideal candidates will have at least 2 years of experience in the UAE's hospitality sector.

Qualifications

• Minimum 2 years' experience in hospitality/restaurant industry in the UAE.
• High school diploma or equivalent required.

Responsibilities

• Ensure a positive dining experience by taking orders and serving food.
• Manage transactions and handle customer complaints efficiently.
• Collaborate with team members to ensure smooth operations.

Skills

Customer Service

Teamwork

Upselling

Education

High school diploma or equivalent

Job description

About the job: F&B Service Experts - Waiter / Waitress - RAK

Work location: Home Bakery Ras Al Khaimah, Al Hamra Mall.

Job Description

This position plays a crucial role by delivering a positive dining experience to guests and providing excellent customer service in the restaurant.

Responsibilities

• Ensure guests have a positive dining experience by taking orders, serving food and beverages, and attending to customer needs.
• Greet customers in a friendly and professional manner, take orders, and provide recommendations when needed.
• Follow the steps of service and all SOPs as per the mini manual booklet.
• Prepare and serve food & beverages as per company standards.
• Upsell products and promote special items to customers.
• Maintain a clean and organized work area, including the waiter station, packaging materials, and storage areas.
• Handle customer rejection/complaints in an open and efficient manner.
• Collaborate with team members to ensure smooth operations and excellent customer service.
• Manage revenues: issue receipts, accept payments, and return change.
• Clean tables or counters after customers have finished dining, and maintain a clean work surface behind counters.
• Coordinate with trainees, kitchen staff, and barista staff to ensure smooth operations and guest satisfaction.
• Follow health and safety guidelines to ensure the well-being of customers and colleagues.
• Adhere to the company grooming standards.

Qualifications

• High school diploma or equivalent.

Experience

• Minimum 2 years' experience in the hospitality/restaurant industry in the UAE.

Our Culture

At Home Bakery, we believe in taking care — of our products, our people, and our relationships. We foster a culture of trust, respect, and continuous growth, encouraging our team members to rise and explore new opportunities. We are built on care, made by people, and growing as one.