F&B Service Expert (Waiter)

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai seeks an F&B Service Expert to create memorable dining experiences for guests. The role involves ensuring high standards of service, maintaining cleanliness, and engaging with guests to meet their needs. Ideal candidates will have a Higher Education Diploma and relevant experience in customer service.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Address guests service needs in a professional and positive manner.
• Maintain cleanliness of work and guest areas.
• Retrieve and deliver food and beverage orders in a timely manner.

Skills

Customer Service Orientation

Communication

Teamwork

Adaptability/Flexibility

Interpersonal Skills

Education

Higher Education Diploma or equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we aim to build a memorable and unique experience with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to ensure guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

No matter your position, critical success factors include creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining professional appearance and communication. Excelling in these areas (and other reasonable duties) is essential for F&B Service Experts to deliver excellent service to our guests and support our business every time.

CRITICAL COMPETENCIES

Interpersonal Skills

• Customer Service Orientation
• Teamwork
• Diversity Relations

Communications

• Communication
• Listening
• English Language Proficiency

Personal Attributes

• Dependability
• Presentation
• Positive Demeanor
• Integrity
• Safety Orientation
• Stress Tolerance
• Adaptability/Flexibility

Organization

• Multi-Tasking

Personal Attributes

• Information Retention

PREFERRED QUALIFICATIONS

Education: Higher Education Diploma or equivalent

Related Work Experience: At least 1 year of relevant experience

Supervisory Experience: Not required

CRITICAL TASKS

Guest Relations

• Address guest service needs professionally and promptly.
• Welcome and acknowledge guests with a smile, eye contact, and friendly greeting, using their name when possible.
• Anticipate guest needs by asking questions and observing preferences, acting on them when appropriate.
• Thank guests sincerely and bid farewell.
• Actively listen and respond to guest questions and concerns, using brand-specific processes to resolve issues and build trust.
• Engage guests in conversation about their stay, services, and local attractions.
• Assist other staff to ensure proper coverage and service.

General Food and Beverage Services

• Maintain cleanliness of work and guest areas, practicing clean-as-you-go procedures.
• Communicate special dietary needs and preferences to the kitchen.
• Set tables according to standards, ensuring quality supplies.
• Clear and clean tables promptly.
• Follow procedures for serving alcohol as per local regulations.
• Thank guests upon departure and invite them to return.
• Deliver food and beverages timely.
• Perform other duties as assigned.

Beverage/Coffee Cart

• Ensure cleanliness and presentation of all china, glass, and silverware before use.
• Handle transactions accurately and securely in MICROS or similar systems.
• Process payments following policies.
• Count and secure bank at shift end, resolve discrepancies.

Closing

• Complete closing duties, including cleaning, storing goods, and securing areas.

Steps of Service

• Present checks and process payments correctly, including gratuities.
• Check with guests to ensure satisfaction.
• Answer menu questions and communicate with kitchen about orders.

In-Room Dining/Room Service

• Prepare and serve orders following standard procedures.
• Log and notify guests of delays.

Assists Management

• Communicate effectively with guests and staff to meet needs.

Communication

• Use clear, professional language with guests and colleagues.

Working with Others

• Support and respect colleagues.
• Develop positive relationships and promote teamwork.

Quality Assurance/Quality Improvement

• Follow quality standards and procedures.

Safety and Security

• Report accidents immediately.
• Follow safety policies and procedures.
• Identify and report unsafe conditions.
• Use proper equipment and PPE.
• Follow emergency procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, valuing diverse backgrounds, and providing access to opportunities for all associates. We are committed to non-discrimination based on protected characteristics.