F&B Service Expert TOC

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Abu Dhabi is looking for a dedicated team member to provide exceptional guest service. Responsibilities include serving food and beverages, assisting with table setups, and ensuring guest satisfaction. The ideal candidate has a high school diploma and less than a year of related experience. Join our prestigious establishment for an outstanding career opportunity.

Qualifications

• Less than 1 year related work experience.

Responsibilities

• Serve guest needs with food and beverages from kitchen or bar.
• Assist in clearing, cleaning, and setting up tables.
• Anticipate guest needs and ensure satisfaction.
• Greet and escort guests to their tables.

Skills

Guest service skills

Food and beverage knowledge

POS ordering software

Education

High school diploma or G.E.D.

Job description

Description

Start Your Journey With Us

From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers, and luminaries in the art of living. The hotel comprises 283 elegantly appointed guest rooms, including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite, the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience, and expand their world. At the heart of The St. Regis, our exceptional staff, whom we address as Hosts, are the ultimate luxury ambassadors dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi's best address, The St. Regis Abu Dhabi, the house of luxury, who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Job Requirement:

Serve guest needs by assisting with food and beverages from kitchen or bar and completing guest requests. Deliver food from kitchen to the guest ensuring accuracy and timeliness.

Assist in clearing, cleaning, and set-up of tables, chairs, linens, china, glass, and silver for service in an unobtrusive manner; greet guests according to the St. Regis Standards to ensure superior service.

Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.

Assist in stocking linens, china, glass, silver, and food items for service. Assist in the breakdown, cleaning, and set-up of buffets and food stations.

Work harmoniously and professionally with co-workers and supervisors.

Greet and escort guests to their tables. Present menu and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies).

Adhere to timing standards for products and services. Inform guests about the day's specials.

Offer menu recommendations upon request. Make suggestions based on their preferences.

Up-sell additional products when appropriate. Take accurate food and drinks orders using a POS ordering software.

Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages. Communicate order details to the kitchen.

Serve food and drink orders. Ensure hot food is hot and cold food is cold. Check dishes and kitchenware for cleanliness and presentation and report any problems.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.