F&B Service Expert |Brick | Aloft Abu Dhabi

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Guest Service Expert to enhance guests' experience by delivering exceptional service and managing food and drink operations. The ideal candidate should possess a high school diploma, have less than a year of experience, and be committed to safety and service excellence.

Qualifications

• Less than 1 year of related work experience.
• None supervisory experience.
• No specific license or certification required.

Responsibilities

• Deliver a wide range of services to guests.
• Ensure a safe workplace and follow procedures.
• Communicate effectively with kitchen and guests.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we aim to build a memorable and unique experience with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter your position, there are a few critical factors for success: creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining professional appearance and communication. Guest Service Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; moving over sloping, uneven, or slippery surfaces), managing the menu (reading and visually verifying information), and taking a hands-on approach to work (lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical to providing excellent service for our guests and our business every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year of related work experience.
• Supervisory Experience: None.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the unique backgrounds of our associates are valued. Our greatest strength lies in the rich blend of culture, talent, and experiences of our team members. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other protected categories under applicable law.