F&B Server - Sirocco - Food & Beverage - Holiday Inn & Suites® Dubai Festival City

Hotel: Dubai Festival City (DXBFC), Gateway Avenue, Festival City, 410909

Do you see yourself as a F&B Server - Sirocco for Holiday Inn & Suites Dubai Festival City?

Travel is a journey. At Holiday Inn & Suites, we make guests smile.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty.

A little taste of your day-to-day:

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures.
• Communicates to his/her superior any difficulties, guest comments and other relevant information.
• Establishes and maintains effective employee working relationships.
• Attends and participates in daily briefings and other meetings as scheduled.
• Attends and participates in training sessions as scheduled.
• Prepares for service by ensuring:
• Grooming is impeccable and in accordance with ICHG personal presentation standards.
• Outlet equipment is clean.
• Equipment is sorted and stored.
• Glassware is polished.
• Flatware is polished.
• China is clean.
• Waiter stations are prepared.
• Cutlery is placed for buffet and table service.
• Tables are set.
• Reservations are read and familiarized.
• Special occasions are ready.
• Music is on.
• Lighting is on.
• Outlet is ready for service and guest comfort.
• Carries out effective service by ensuring:
• Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations.
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine.
• Promoting and selling cocktails to guests.
• Making and presenting cocktails.
• Coffee and tea are served hot and in accordance with standard.
• Take appropriate action to resolve guest complaints.
• Food and beverage stock is stored in relation to hotel procedures.
• Performs related duties and special projects as assigned.
• Guests are greeted and seated.
• Daily specials are explained and upsold.
• Food orders are processed accurately.
• Trays and tray jacks are effectively used.
• Food orders are taken quickly.
• Payment methods are handled accurately.
• Working areas are cleaned and re-set quickly.
• Bar is clean.
• Used ashtrays are regularly cleaned.
• Guests are conversed with in relation to the food and beverage products.

What we need from you:

• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you.
• Passion for food and curiosity.
• Basic organization skills in restaurant operation.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants.

So, join us, and you’ll become part of our ever-growing global family.