F&B Server - Room Service

Holiday Inn; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking energetic individuals to join their dynamic team. This role focuses on providing exceptional guest experiences through attentive service and a warm, inviting demeanor. Responsibilities include delivering food and beverages, maintaining cleanliness, and ensuring guest satisfaction. If you have a passion for food and a desire to learn, this opportunity offers a vibrant work environment where your contributions will be valued. Join a team dedicated to excellence and make a difference in the lives of guests every day.

Qualifications

• Ability to work effectively in a team and across various functions.
• A warm, inviting personality with calmness under pressure.

Responsibilities

• Delivering food and beverages promptly and efficiently.
• Greeting guests and providing requested services.
• Maintaining cleanliness and organization of service areas.

Skills

Teamwork

Customer Service

Adaptability

Organizational Skills

Education

High School Diploma

Job description

The InterContinental Hotels Group at Dubai Festival City comprises four hotels: the luxury and lifestyle brand InterContinental, the long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the Holiday Inn & Suites. This cluster offers over 1,600 rooms, 16 restaurants and bars, a 3,800-square-metre Event Centre, the 5,000-square-metre Festival Arena by InterContinental, Spa InterContinental, and modern gym and swimming pool facilities. We are seeking friendly, welcoming, and energetic individuals to join our team of over 1,200 colleagues dedicated to providing exceptional guest experiences. We value passion and enthusiasm and encourage our colleagues to share their passion in their work.

A typical day includes:

1. Possessing comprehensive knowledge of all food and beverage menu items available via Room Service.
2. Maintaining thorough knowledge of the hotel layout and room configurations.
3. Assisting with outlet preparations for service, including:

• Ensuring cleanliness and organization of store equipment, glassware, flatware, and chinaware.
• Checking storage areas for supplies, organization, and cleanliness.
• Inspecting and preparing materials and equipment for service readiness.
• Preparing tables and trays, understanding different setups, and ensuring amenities are ready for timely service.
• Removing trays and carts from hallways and elevator bays to maintain cleanliness.

Following proper telephone etiquette when communicating with guests.

Greeting guests at their rooms and providing requested services.

Collecting, verifying, and presenting orders from the kitchen.

Delivering food and beverages promptly and efficiently, ensuring temperature and presentation standards.

Serving drinks in appropriate glasses with garnishes.

Staying informed about daily promotions and specials.

Checking back with guests to ensure satisfaction and address additional needs.

Performing room service duties in the supervisor's absence.

Anticipating guest and operational needs proactively.

Reporting equipment issues and ensuring all tools are functioning properly.

Maintaining attendance and appearance standards, including proper uniform and grooming.

Performing additional tasks as assigned by management and reporting any damaged equipment.

Qualifications include:

• Ability to work effectively in a team and across various functions.
• A warm, inviting personality.
• Calmness under pressure.
• Openness to learning and adaptability.
• Flexibility with work schedules and responsiveness to changing requirements.
• A passion for food and curiosity about culinary offerings.
• Basic organizational skills in restaurant operations.

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