F&B Server - Pool Bar

RAFFLES; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury five-star hotel in Dubai seeks a motivated F&B professional to enhance guest experiences through personalized service and adherence to high hospitality standards. Candidates should have a positive attitude, strong communication skills, and at least 2 years of experience in the food and beverage industry.

Qualifications

• Positive, energetic, and motivated personality.
• Strong interpersonal and communication skills.
• Proficiency in English; second language is a plus.

Responsibilities

• Create a luxurious F&B experience for guests.
• Follow all hygiene procedures and standards.
• Address and personalize service for guests.

Skills

Interpersonal skills

Communication skills

Upselling skills

Teamwork

Education

Hospitality Studies preferred

Job description

Job Description

PURPOSE OF POSITION

To work together with colleagues and superiors to create a luxurious and professional F&B experience for our guests. To remain motivated, efficient, and guest-centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders.

KEY ROLES & RESPONSIBILITIES

• Fulfill the expectations of the Outlet Leader regarding discipline, grooming standards, and punctuality.
• Have a strong understanding of all LQA standards and ensure they are respected during operations at all times.
• Follow the LQA and Outlet service standards, working efficiently to ensure smooth operation, guest satisfaction, and Service Excellence.
• Possess strong F&B and menu knowledge to describe dishes and advise guests accordingly, through studying menus and participating in training and quizzes.
• Understand all allergens and dietary requirements, following SOPs strictly for guest allergies.
• Have full knowledge of bar operations, including coffees, teas, and cocktails, ensuring high-quality standards of production.
• Support colleagues within the Outlet to ensure a seamless guest experience, maintaining duties to the highest standards.
• Follow all processes and SOPs as instructed by the Outlet Leader / Manager.
• Address guests by name to personalize service and adhere to Raffles Service Culture and Outlet standards.
• Recognize and acknowledge regular and VIP guests and their preferences.
• Update Outlet Leader / Manager on guest preferences for proper record keeping and team sharing.
• Conduct quality checks to ensure guest satisfaction, handle feedback professionally, and report issues promptly.
• Report complaints, incidents, or guest issues immediately to the Outlet Leader / Manager.
• Perform opening, closing, and side duties, completing checklists.
• Assist with monthly equipment inventories and report discrepancies.
• Ensure waste segregation and support sustainability initiatives.
• Minimize waste, breakages, and mishandling of supplies and equipment.
• Liaise with departments like Housekeeping, Stewarding, and Engineering for cleanliness and maintenance.
• Maintain cleanliness of the Outlet with a 'clean as you go' approach.
• Ensure the outlet is tidy, hygienic, and promptly cleared.
• Follow ALL SAFE standards and hygiene procedures.
• Use upselling skills to contribute to outlet goals.
• Communicate effectively within the team, including via WhatsApp group.
• Maintain knowledge of all F&B services and hotel services to advise guests.
• Complete departmental paperwork and meet deadlines as set by management.
• Keep logbooks, files, and reports updated for accurate tracking.
• Participate in training sessions with enthusiasm and a desire to learn.
• Maintain a positive, motivated attitude at all times.
• Handle cash transactions effectively and with integrity, following proper procedures.
• Perform any other duties assigned by hotel management.
• Assist other F&B outlets during peak times with willingness and positivity.

Qualifications

PERSONAL ATTRIBUTES

• A positive, energetic, and motivated personality with a professional attitude.
• Well-presented and professionally groomed at all times.
• A hardworking attitude, ready to complete all duties and additional tasks positively.
• Strong interpersonal and communication skills.
• Friendly attitude, developing strong relationships with colleagues and leaders, demonstrating respect and gratitude.
• Use professional verbal and body language at all times.

QUALIFICATIONS

• Hospitality Studies preferred.
• Proficiency in reading, writing, and speaking English.
• Second foreign language is a plus.

EXPERIENCE

• Minimum of 2 years' experience in Food & Beverage.
• Experience in luxury hospitality, preferably 5-star.

Additional Information

Raffles Dubai, Sheikh Rashid Road, Wafi, Dubai, United Arab Emirates