F&B Server

InterContinental; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An esteemed hotel seeks a Room Service attendant to ensure exceptional dining experiences for guests. Responsibilities include food and beverage delivery, maintaining service standards, and fostering a warm atmosphere. Ideal candidates are team players with strong organizational skills and a passion for food.

Qualifications

• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Basic organization skills in restaurant operation.

Responsibilities

• Deliver food and beverage to guest's room efficiently.
• Maintain cleanliness and organization of room service area.
• Greet and provide excellent service to guests.
• Assist in preparation and ensure readiness for service.

Skills

Teamwork

Calm under pressure

Organizational skills

Warm personality

Job description

• Have a complete knowledge of all food and beverage menu items available to Room Service and minibar
• Maintain thorough knowledge of the hotel and room layouts
• Assist with the preparation of an outlet for service including:
  
  • Maintain cleanliness, sorting, and preparing store equipment and materials; glassware, flatware, chinaware for service
  • Check storage areas for proper supplies, organization, and cleanliness
  • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service
  • Ensure table preparation, knowledge on different tray and trolley set-ups, and being aware of all amenities for service to be delivered on time
  • Trays and Carts are removed from the hotel hallways and elevator bays at all times
• Always follow standard telephone etiquette while speaking to guest over phone
• Greet guests appropriately at their room and provide service upon items ordered
• Collect orders from the kitchen, ensure they have been prepared and presented correctly
• Ensure prompt and efficient delivery of food and beverage to the guest's room
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold
• Serve drinks efficiently in the proper glass with the proper garnish
• Read and retain all pertinent information regarding daily promotions, food and beverage specials
• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs
• Perform duties of the room service in the absence of supervisor
• Must be able to anticipate guest or operational needs
• Ensure room service equipment's are functioning properly; report any problems to the Room Service Manager
• Maintain regular attendance in compliance with the Hotel Standards
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times
• Perform any reasonable tasks as instructed by Manager
• Report to superior any damaged / defective equipment
• Work carefully to minimize breakage

What we need from you

• Ability to work in a team and in different functions
• Warm and inviting personality
• Ability to think calmly under pressure
• Willingness to learn open-mindedly
• Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you
• Passion of food and curiosity
• Basic organisation skills in restaurant operation

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