F&B Reservations Coordinator (Emiratization Program) (171941)

F&B Reservations Coordinator (Emiratization Program)

F&B Division, Shangri-La Qaryat al Beri, Abu Dhabi

We have a great opportunity for an experienced Reservations Coordinator to join the team in the Food & Beverage division. The successful applicant will have a strong track record in reservations management and preferable experience in the hospitality industry/luxury customer service.

What are we looking for?

• Emirati candidates only
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient in reservation software.
• Ability to multitask and work in a fast-paced environment.
• Fluent in English; additional languages are an advantage.
• Lives and breathes the Shangri-La Values.

What will you do?

• Manage and respond to all restaurant reservation inquiries via phone, email, and online platforms.
• Input and maintain reservation data in the system with accuracy.
• Coordinate with restaurant management and service teams regarding special requests, VIP guests, and large bookings.
• Maintain an up-to-date understanding of all F&B offerings, menus, promotions, and events.
• Follow up on guest feedback and ensure swift resolution of any concerns.
• Maintain guest database and support personalized service efforts.
• Upsell dining experiences and promote hotel events where appropriate.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometer stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.