F&B Reservations Coordinator (Emiratization Program)

F&B Reservations Coordinator (Emiratization Program)

We have a great opportunity for an experienced F&B Reservations Coordinator to join the team in the Food & Beverage division. The successful applicant will have a strong track record in marketing and preferable experience in the hospitality industry / luxury customer service.

What are we looking for?

• Emirati candidates only
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient in reservation software.
• Ability to multitask and work in a fast-paced environment.
• Fluent in English; additional languages are an advantage.
• Lives and breathes the Shangri-La Values.

What will you do?

• Manage and respond to all restaurant reservation inquiries via phone, email, and online platforms.
• Input and maintain reservation data in the system with accuracy.
• Coordinate with restaurant management and service teams regarding special requests, VIP guests, and large bookings.
• Maintain an up-to-date understanding of all F&B offerings, menus, promotions, and events.
• Follow up on guest feedback and ensure swift resolution of any concerns.
• Maintain guest database and support personalized service efforts.
• Upsell dining experiences and promote hotel events where appropriate.

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and are committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy and are committed to protecting the privacy, confidentiality, and security of the personal data you provide to us or that we collect about you when you use our website careers, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure, and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, personal data shall have the meaning as given to it by applicable privacy or data protection laws. Also, we adhere and comply with Occupational Health and Safety regulations ensuring a safe and risk-free working environment with a diverse workforce.