F&B Reservations Coordinator (Emiratization Program)

Shangri-La; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the hospitality industry seeks an experienced F&B Reservations Coordinator to join their team in Abu Dhabi. The ideal candidate will have strong marketing experience and a background in luxury customer service, embodying the values of Shangri-La. Responsibilities include managing reservation inquiries, maintaining accurate data, and coordinating with restaurant staff to ensure guests have an exceptional dining experience.

Qualifications

• Emirati candidates only.
• Strong track record in marketing, hospitality industry experience preferred.
• Proficient in reservation software.

Responsibilities

• Manage and respond to all restaurant reservation inquiries.
• Input and maintain reservation data accurately in the system.
• Coordinate with restaurant management regarding special requests.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Fluency in English

Tools

Reservation software

Job description

F&B Reservations Coordinator (Emiratization Program)

We have a great opportunity for an experienced F&B Reservations Coordinator to join the Food & Beverage division. The successful candidate will have a strong track record in marketing and preferably experience in the hospitality industry or luxury customer service.

What are we looking for?

• Emirati candidates only

Excellent communication and interpersonal skills.

Strong organizational skills and attention to detail.

Proficient in reservation software.

Ability to multitask and work in a fast-paced environment.

Fluent in English; additional languages are an advantage.

• Lives and embodies the Shangri-La Values.

What will you do?

• Manage and respond to all restaurant reservation inquiries via phone, email, and online platforms.
• Input and maintain reservation data accurately in the system.
• Coordinate with restaurant management and service teams regarding special requests, VIP guests, and large bookings.
• Maintain an up-to-date understanding of all F&B offerings, menus, promotions, and events.
• Follow up on guest feedback and ensure swift resolution of any concerns.
• Maintain guest database and support personalized service efforts.
• Upsell dining experiences and promote hotel events where appropriate.

The hotel comprises 213 luxurious guestrooms and suites, 6 four-bedroom villas with private pools, all furnished in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully furnished spacious serviced apartments ranging from studios to four-bedroom units. Located within the acclaimed Qaryat Al Beri complex, the hotel is on a one-kilometre stretch of private beach overlooking the strait separating Abu Dhabi Island from the mainland. It is conveniently close to a souk with various shops, a ten-minute drive from the airport, five minutes from the golf course and Convention Centre, and 15 minutes from the Corniche and city centre.

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi, are equal opportunity employers. We believe in hiring a diverse workforce and are committed to non-discrimination on any protected basis. We respect your privacy and are committed to protecting your personal data in accordance with applicable laws. We also adhere to Occupational Health and Safety regulations to ensure a safe, risk-free working environment with a diverse workforce.