F&B Outlet Supervisor

AROUND THE BLOCK INVESTMENTS LLC; Sharjah; On-site; AED 45,000 - 78,000; Full time

Job summary

AROUND THE BLOCK INVESTMENTS LLC in Sharjah, UAE, seeks a Restaurant Shift Supervisor to oversee daily outlet operations and ensure smooth service. You will lead the service team, brief staff, communicate targets, promotions, updates, and priorities across shifts.

Responsibilities include monitoring guest service, upselling, stock and cash handling, training staff, and coordinating with the Restaurant Manager on guest feedback, maintenance, and compliance.

Qualifications

• Minimum 2–3 years of F&B experience with supervisory exposure.
• Strong knowledge of restaurant operations and guest service standards.
• Leadership and team management skills required.
• Familiarity with upselling, inventory, and KPIs.
• Experience using POS systems and cash handling.

Responsibilities

• Supervise daily outlet operations and ensure smooth and efficient service.
• Lead and support the service team with task allocation and teamwork.
• Conduct pre-shift briefings and communicate targets, updates, and priorities.
• Monitor guest service and resolve complaints promptly and professionally.
• Ensure SOPs, grooming, and brand guidelines are followed consistently.
• Monitor food quality, presentation, accuracy, and speed of service.
• Drive sales through upselling and monitoring daily targets.
• Oversee attendance, scheduling, breaks, and shift performance.
• Train and coach team members to improve service and performance.
• Monitor stock, wastage, storage procedures, and inventory movement.
• Ensure cash handling, POS operations, and shift handovers are accurate.
• Maintain cleanliness, hygiene, and HACCP-compliant standards.
• Coordinate with Restaurant Manager on staffing, maintenance, and guest feedback.
• Represent outlet operations in the manager's absence when required.

Skills

Outlet supervision

Customer service

Team leadership

Upselling

POS & cash handling

Staff training

Food safety (HACCP)

Communication

Job description

• Supervise daily outlet operations and ensure smooth and efficient service throughout each shift.
• Lead and support the service team, ensuring proper task allocation, communication, and teamwork.
• Conduct pre-shift briefings and communicate daily targets, promotions, operational updates, and priorities.
• Monitor guest service and ensure complaints or concerns are handled professionally and resolved promptly.
• Ensure consistent implementation of company SOPs, service standards, grooming requirements, and brand guidelines.
• Monitor food and beverage quality, presentation, order accuracy, and speed of service.
• Support sales performance through upselling, suggestive selling, and active monitoring of daily targets.
• Monitor staff attendance, punctuality, scheduling, break allocation, and overall shift performance.
• Train, coach, and provide ongoing feedback to team members to improve service and operational performance.
• Monitor stock availability, wastage, inventory movement, and proper storage procedures.
• Ensure cash handling, POS transactions, opening and closing procedures, and shift handovers are completed accurately.
• Maintain outlet cleanliness, hygiene, food safety, and health and safety standards at all times.
• Conduct regular operational checks and immediately address any service, maintenance, cleanliness, or compliance gaps.
• Coordinate with the Restaurant Manager and relevant departments regarding staffing, maintenance, stock, guest feedback, and other operational requirements.
• Take responsibility for outlet operations in the absence of the Restaurant Manager and escape significant concerns when required.

Key Responsibilities

• Supervise daily outlet operations and ensure smooth and efficient service throughout each shift.
• Lead and support the service team, ensuring proper task allocation, communication, and teamwork.
• Conduct pre-shift briefings and communicate daily targets, promotions, operational updates, and priorities.
• Monitor guest service and ensure complaints or concerns are handled professionally and resolved promptly.
• Ensure consistent implementation of company SOPs, service standards, grooming requirements, and brand guidelines.
• Monitor food and beverage quality, presentation, order accuracy, and speed of service.
• Support sales performance through upselling, suggestive selling, and active monitoring of daily targets.
• Monitor staff attendance, punctuality, scheduling, break allocation, and overall shift performance.
• Train, coach, and provide ongoing feedback to team members to improve service and operational performance.
• Monitor stock availability, wastage, inventory movement, and proper storage procedures.
• Ensure cash handling, POS transactions, opening and closing procedures, and shift handovers are completed accurately.
• Maintain outlet cleanliness, hygiene, food safety, and health and safety standards at all times.
• Conduct regular operational checks and immediately address any service, maintenance, cleanliness, or compliance gaps.
• Coordinate with the Restaurant Manager and relevant departments regarding staffing, maintenance, stock, guest feedback, and other operational requirements.
• Take responsibility for outlet operations in the absence of the Restaurant Manager and escape significant concerns when required.

Skills & Qualifications

• Minimum 2–3 years of F&B experience, with previous supervisory or team-leading experience preferred.
• Strong knowledge of restaurant operations and guest service standards.
• Strong leadership and team management skills.
• Good understanding of sales, upselling, inventory, wastage, and basic operational KPIs.
• Experience with POS systems, cash handling, and shift procedures.
• Strong communication and interpersonal skills.
• Ability to train, coach, and motivate team members.
• Strong problem-solving skills and ability to handle guest complaints professionally.
• Good understanding of food safety, hygiene, and HACCP requirements.