F&B Hostess

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Guest Service Associate to ensure a positive experience for all guests. Responsibilities include greeting guests, managing reservations, and handling payments. Candidates should have at least 1 year of experience in a similar role and show proficiency in Micros. Fluency in English and a hospitality background are preferred.

Qualifications

• At least 1 year experience working in a similar role.
• Hospitality background is preferred.
• Additional languages are a plus.

Responsibilities

• Present a positive first impression of the establishment’s friendliness and service.
• Greet guests upon arrival and inform them of wait times.
• Answer incoming calls and provide appropriate service.

Skills

Proficiency in Micros

Ability to focus attention on guest needs

Fluency in English

Job description

Company Description

The iconicQueen Elizabeth II (QE2)is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

• Present a positive first impression of the establishment’s friendliness, excellent service and high standards.
• Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, and show guests to their table and bid them farewell as they leave.
• Inform guest aboutcurrent promotion and who will be serving them to ensure a smooth handoff to the service staff.
• Answer incoming calls to the restaurant and provide appropriate service.
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders and to receive payments by validating credit charges; approving checks; accepting currency.
• Handling guest reservation details from the reservation system, table allocation, dietary requirements, billing.

Qualifications

• Proficiency in Micros
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• At least 1yearexperience working on a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.