F&B Hostess

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium hospitality establishment in Dubai is seeking a dedicated Front of House staff member to provide excellent guest service and manage dining reservations. Responsibilities include greeting guests, managing wait times, and issuing dining charges. The ideal candidate should have at least one year of experience in a similar role, with a preference for candidates from a hospitality background. Proficiency in Micros and fluency in English are essential, while additional languages are beneficial.

Qualifications

• At least 1 year of experience working in a similar role.
• Hospitality background is preferred.
• Additional language skills are a plus.

Responsibilities

• Present a positive first impression of the establishment.
• Greet guests upon arrival and manage their wait times.
• Inform guests about current promotions and handoff to service staff.
• Answer incoming calls and provide appropriate service.
• Issue dining charges and manage billing.
• Handle guest reservation details and dietary requirements.

Skills

Proficiency in Micros

Attention to guest needs

Fluency in English

Job description

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

• Present a positive first impression of the establishment’s friendliness, excellent service, and high standards.
• Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, show guests to their table, and bid them farewell as they leave.
• Inform guests about current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Answer incoming calls to the restaurant and provide appropriate service.
• Issue dining charges by verifying orders, calculating taxes, totaling bills for to-go orders, and receiving payments by validating credit charges, approving checks, and accepting currency.
• Handle guest reservation details from the reservation system, table allocation, dietary requirements, and billing.

Qualifications

• Proficiency in Micros
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• At least 1 year of experience working in a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.