F&B Hostess

NOVOTEL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading restaurant in Dubai is seeking a Hostess to provide exceptional customer service by welcoming guests and managing reservations. You will play a key role in ensuring a smooth dining experience, collaborate with the restaurant team, and maintain high cleanliness standards. Ideal candidates should have previous experience in fine dining, excellent communication skills, and the ability to handle inquiries with professionalism.

Qualifications

• Previous experience in a similar role, preferably in a fine dining establishment.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greeting and welcoming guests as they arrive at the restaurant.
• Managing reservations and ensuring efficient operation.
• Handling guest inquiries, feedback, and complaints professionally.

Skills

Communication

Interpersonal Skills

Multitasking

Organizational Skills

Customer Service

Knowledge of Food and Beverage

Job description

• Greeting and welcoming guests as they arrive at the restaurant.
• Escorting guests to their tables and providing them with menus.
• Taking reservations and managing the seating plan to ensure efficient operation.
• Providing recommendations on food and drink selections, along with information about specials and promotions.
• Ensuring that guests are attended to promptly and addressing any requests or concerns they may have.
• Coordinating with the kitchen and serving staff to ensure smooth service.
• Handling guest inquiries, feedback, and complaints in a professional and courteous manner.
• Maintaining a clean and organized work environment.
• Assist in setting up and clearing tables to ensure a smooth flow of service.
• Collaborate with the restaurant manager and staff to ensure that guest preferences and special requests are accommodated.
• Maintain knowledge of the restaurant's menu items, ingredients, and preparation methods to provide accurate information to guests.
• Assist in training and mentoring new hostess staff members.
• Help with administrative tasks such as taking reservations, managing guest lists, and updating restaurant seating arrangements.
• Handle cash and credit card transactions accurately and securely.
• Assist in maintaining a high standard of cleanliness and hygiene in the dining area.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly and welcoming demeanour.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of food and beverage offerings.
• Previous experience in a similar role, preferably in a fine dining establishment.
• Strong organizational and customer service skills.
• Flexibility to work evenings, weekends, and holidays.