F&B Hostess

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hospitality group in Dubai is looking for a Front Desk Associate to ensure excellent service and manage guest interactions. Responsibilities include greeting guests, managing reservations, and handling dining charges. The ideal candidate has at least 1 year of experience in hospitality and is proficient with Micros. This role provides an opportunity to enhance guest experiences in a unique floating hotel environment.

Qualifications

• At least 1 year of experience working in a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet guests upon arrival and manage table allocation.
• Inform guests about current promotions and provide service information.
• Handle guest reservation details and dining charges.

Skills

Proficiency in Micros

Calmness and courtesy

Fluency in English

Job description

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history, where the past is relived in the luxury of today. Guest experience is a true British heritage and history, with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

• Present a positive first impression of the establishment’s friendliness, excellent service, and high standards.
• Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, show guests to their table, and bid them farewell as they leave.
• Inform guests about current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Answer incoming calls to the restaurant and provide appropriate service.
• Issue dining charges by verifying orders, calculating taxes, totaling bills for to-go orders, and receiving payments by validating credit charges, approving checks, and accepting currency.
• Handle guest reservation details from the reservation system, including table allocation, dietary requirements, and billing.

Qualifications

• Proficiency in Micros
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• At least 1 year of experience working in a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.