F&B Captain

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality establishment seeks a skilled Food & Beverage Manager with 4-5 years of experience, including 2 years in a similar role at a 5-star venue. Responsibilities include training staff, ensuring high service levels, and managing operational aspects efficiently. Ideal candidates are organized, possess strong customer service skills, and can handle multicultural teams effectively.

Qualifications

• 4-5 years of experience in Food and Beverage.
• 2 years minimum in a similar role in a 5-star international environment.
• Experience working in a multicultural environment.

Responsibilities

• Provide hands-on support and direction to colleagues.
• Handle guest complaints according to policy.
• Conduct team briefing and training as delegated.

Skills

Customer service

Training and supervising

Ability to handle complaints

Education

High school Diploma

Tools

Micros Point of Sale

Job description

JOB SUMMARY

Main Duties/Responsibilities:

• Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.

• Handle guest complaints according to policy.

• Opening team leader to ensure table, flowers, mise en place is well prepared.

• Assist in training, supervising and disciplining all outlet colleagues.

• Possess management ability that ensures a successful handling of the outlets.

• Conduct team briefing and training as delegated by the Outlet Manager/assistant.

• Perform opening and closing duties as when required ensuring that the outlet will be ready for the business opening.

• Take extra initiative to drive revenue, ideas and training needs.

• Monitor the stations, sequence of service and efficiency.

• Handle inventories directly involved with the operation of the outlet.

• Utilize the computer system in ringing, printing and closing checks as well as shift reports.

• Handle and report employee and guest accidents.

CANDIDATE PROFILE

• High school Diploma.

• A total of 4-5 years Food and Beverage experience.

• 2 years minimum in a similar role in a 5 * international environment.

• Train the Trainer, Up-selling skills training, HACCP.

• Experience working in a multi cultural environment.

• Organized and well planned.

• Able to work with speed and efficiency throughout maintaining positive attitude.

• Basic knowledge in financial aspects of outlet operations.

• Knowledge of Micros Point of Sale system.

• Able to manage colleagues with friendly and professional manner.