F&B Captain

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Food and Beverage Outlet Manager to oversee service operations, train and manage staff, and ensure guest satisfaction. The ideal candidate has 4-5 years of experience in food and beverage management in 5-star environments, excellent organizational skills, and a positive attitude even under pressure. Knowledge of Micros POS and financial aspects of outlet operations is essential.

Qualifications

• 4-5 years of Food and Beverage experience, with 2 years in a similar role in a 5-star international environment.
• Train the trainer and up-selling skills training essential.
• Basic knowledge in financial aspects of outlet operations required.

Responsibilities

• Provide hands-on support to ensure high levels of service.
• Handle guest complaints according to policy.
• Assist in training and supervising outlet colleagues.

Skills

Food and Beverage Management

Customer Service

Training Skills

Multi-Cultural Experience

Education

High School Diploma

Tools

Micros Point of Sale System

Job description

Overview

• Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.
• Handle guest complaints according to policy.
• Opening team leader to ensure table, flowers, mise en place is well prepared.
• Assist in training, supervising and disciplining all outlet colleagues.
• Possess management ability that ensures a successful handling of the outlets.
• Conduct team briefing and training as delegated by the Outlet Manager/assistant.
• Perform opening and closing duties as when required ensuring that the outlet will be ready for the business opening.
• Take extra initiative to drive revenue, ideas and training needs.
• Monitor the stations, sequence of service and efficiency.
• Handle inventories directly involved with the operation of the outlet.
• Utilize the computer system in ringing, printing and closing checks as well as shift reports.
• Handle and report employee and guest accidents.

Candidate Profile

• High school Diploma.
• A total of 4-5 years Food and Beverage experience.
• 2 years minimum in a similar role in a 5 * international environment.
• Train the Trainer, Up-selling skills training, HACCP.
• Experience working in a multi cultural environment.
• Organized and well planned.
• Able to work with speed and efficiency throughout maintaining positive attitude.
• Basic knowledge in financial aspects of outlet operations.
• Knowledge of Micros Point of Sale system.
• Able to manage colleagues with friendly and professional manner.