F&B Captain

InterContinental; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a vibrant hospitality environment. This role involves delivering exceptional service to guests while ensuring all operational standards are met. You will be responsible for supervising cash handling, preparing banking reports, and maintaining service equipment. If you have a passion for food and a willingness to learn, this is the perfect opportunity to grow in a dynamic setting. Join a team that values guest satisfaction and teamwork, where your contributions will make a real difference in the guest experience.

Qualifications

• Ability to think calmly under pressure and work in a team.
• Experience as a barista is an advantage.

Responsibilities

• Delivering excellent service and resolving complaints during shifts.
• Supervising cash handling, banking procedures, and service equipment.

Skills

Calm under pressure

Willingness to learn

Passion for food

Teamwork

Basic organization skills

Barista experience

Job description

• Delivering service to our customers according to Intercontinental and Pierre Gagnaire standards.
• Endeavouring to resolve all complaints during shifts by alerting the Manager on Duty and assisting them.
• Supervising cash handling and banking procedures.
• Preparing daily banking and cash flow reports.
• Supervising the maintenance of service equipment.
• Monitoring standards of guest facilities and services.
• Controlling stock and monitoring security procedures.
• Producing quality beverages (e.g., mocktails, hot beverages) to ensure guest satisfaction.
• Mastering food knowledge to assist guests with orders and ensure their requirements are met.
• Helping and caring for guests in any way required.

What we need from you

• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Passion for food and curiosity for something new.
• Experience working as a barista in a lounge is an advantage.
• Basic organisation skills in restaurant operation.
• Ability to work in a team and in different functions.