F&B Attendant

Holiday Inn; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated and charming individual to join their team. In this role, you will be the face of the restaurant, responsible for providing exceptional service to guests while managing their orders and ensuring a memorable dining experience. You will engage with guests, anticipate their needs, and promote menu items, all while adhering to the highest standards of service and compliance with hotel policies. If you have a passion for hospitality and a flair for making guests feel special, this opportunity is perfect for you.

Qualifications

• At least 1 year experience in a 4-5 star hotel is required.
• Fluency in English is essential for communication.

Responsibilities

• Handle guest requirements in a courteous and professional manner.
• Serve customers promptly and accurately, ensuring satisfaction.
• Maintain high service standards and comply with hotel policies.

Skills

Customer Service

Communication Skills

Sales Skills

Problem Solving

Knowledge of Spirits and Wines

Attention to Detail

Education

Experience in Hospitality Industry

Tools

Micros Operating System

Job description

Responsibilities

• You are responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests.
• To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager.
• To be the main direct guest contact sales person and offer prompt service.
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
• Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly.
• Presents bills to guests and ensures settlement of the same.
• Promotes all menu items and promotions.
• Ensures all opening and closing duties are followed according to the checklist.
• Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables.
• Responsible for clearing and arranging the stations.
• Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured.
• Performs other duties as may be assigned by your supervisor from time to time.
• Complies with hotel rules and regulations.
• Complies with company grooming and hygiene, and uniform standards.
• Ensures that all guest welcomed, seated and thanked on departure with a smile.
• Accurately and promptly fulfilling guest requests.
• Understands and anticipate guest needs.
• Maintains a high level of knowledge which will enhance the guest experience.
• Demonstrates a service attitude that exceeds expectations.
• Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities.
• Ensures compliance with relevant employment laws and hotel or company policies and procedures.
• Performs other duties and projects as assigned.

What we need from you

• Should have at least 1 year experience in hospitality industry in 4-5 star hotel.
• Should have familiarity about spirits and wines.
• Should be fluent in English (speaking, reading and writing).
• Good knowledge about micros operating system.