F&B Attendant

Responsibilities

• You are responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests.
• To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager.
• To be the main direct guest contact sales person and offer prompt service.
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
• Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly.
• Presents bills to guests and ensures settlement of the same.
• Promotes all menu items and promotions.
• Ensures all opening and closing duties are followed according to the checklist.
• Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables.
• Responsible for clearing and arranging the stations.
• Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured.
• Performs other duties as may be assigned by your supervisor from time to time.
• Complies with hotel rules and regulations.
• Complies with company grooming and hygiene, and uniform standards.
• Ensures that all guest welcomed, seated and thanked on departure with a smile.
• Accurately and promptly fulfilling guest requests.
• Understands and anticipate guest needs.
• Maintains a high level of knowledge which will enhance the guest experience.
• Demonstrates a service attitude that exceeds expectations.
• Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities.
• Ensures compliance with relevant employment laws and hotel or company policies and procedures.
• Performs other duties and projects as assigned.

What we need from you

• Should have at least 1 year experience in hospitality industry in 4-5 star hotel.
• Should have familiarity about spirits and wines.
• Should be fluent in English (speaking, reading and writing).
• Good knowledge about micros operating system.