F&B Attendant

NH Collection Hotels & Resorts; Dubai; Sur place; AED 36 000 - 60 000; Plein temps

Résumé du poste

NH Collection Hotels & Resorts is seeking a Food & Beverage Attendant at La Suite Dubai Hotel & Apartment to deliver exceptional guest service by serving food and beverages efficiently and professionally. You will take orders, serve guests, maintain cleanliness, and handle guest requests in line with company standards.

The role requires a customer-focused attitude, good communication, and the ability to work in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hospitality/food & beverage is a plus.
• Basic knowledge of service standards and safety practices.

Responsabilités

• Welcome guests in a friendly, professional manner.
• Take orders and serve food and beverages promptly.
• Maintain dining area cleanliness and hygiene standards.
• Handle guest requests and resolve issues professionally.
• Process payments and assist with buffet setup when required.

Connaissances

Customer service

Communication

Teamwork

Pressure handling

Organization

Cash handling

Formation

High School Diploma

Description du poste

Job Location:

La Suite Dubai Hotel & Apartment

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

The Food & Beverage Attendant is responsible for delivering exceptional guest service by serving food and beverages efficiently and professionally. The role involves taking orders, serving guests, maintaining cleanliness and hygiene standards, handling guest requests, and ensuring a positive dining experience in accordance with company standards.

Reports To: F&B Manager

Job Summary

The Food & Beverage Attendant is responsible for delivering exceptional guest service by serving food and beverages efficiently and professionally. The role involves taking orders, serving guests, maintaining cleanliness and hygiene standards, handling guest requests, and ensuring a positive dining experience in accordance with company standards.

Key Responsibilities

Guest Service

• Welcome guests in a friendly, professional, and courteous manner.
• Present menus, explain menu items, promotions, and special offers.
• Take food and beverage orders accurately and efficiently.
• Serve food and beverages according to established service standards.
• Respond promptly to guest inquiries, requests, and complaints.
• Ensure guest satisfaction throughout the dining experience.

Operational Duties

• Set up, clean, and maintain dining areas before, during, and after service.
• Prepare tables with required tableware, linens, and condiments.
• Clear and reset tables promptly.
• Assist with buffet setup, replenishment, and breakdown when required.
• Process guest bills and payments accurately following company procedures.
• Follow opening and closing checklists for the assigned outlet.

Food & Beverage Knowledge

• Maintain thorough knowledge of menu items, ingredients, and preparation methods.
• Promote and upsell food and beverage offerings to enhance guest experience and increase revenue.
• Communicate special requests and dietary requirements accurately to the kitchen team.
• Ensure food is served at the correct temperature and presentation standards.

Health, Safety & Hygiene

• Adhere to food safety, HACCP, and hygiene regulations.
• Maintain high standards of personal grooming and professional appearance.
• Ensure cleanliness of workstations, equipment, and dining areas.
• Follow all health, safety, and emergency procedures.

Teamwork & Communication

• Work collaboratively with kitchen and service teams to ensure efficient operations.
• Attend departmental meetings and training sessions.
• Support colleagues during peak service periods.
• Maintain effective communication with supervisors and team members.

Qualifications & Experience

• High School Diploma or equivalent qualification.
• Previous experience in a restaurant, hotel, café, or hospitality environment preferred.
• Basic knowledge of food and beverage service standards.
• Good understanding of food safety and hygiene practices.

Skills & Competencies

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Positive attitude and professional appearance.
• Ability to work under pressure in a fast-paced environment.
• Good organizational and multitasking skills.
• Basic numerical and cash-handling skills.
• Team-oriented with a willingness to learn.

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