Experience Store Manager

HONOR; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

HONOR is seeking a GCC-Experience Store Manager for its new store in Dubai. The role involves overseeing daily operations, maintaining store standards, managing staff, and providing exceptional customer service. The ideal candidate has extensive retail experience, particularly in technology sales, and strong leadership skills to drive store success.

Qualifications

• 3+ years in retail, 1+ years in store management.
• Experience in mobile or electronic product sales preferred.
• Strong communication skills and customer service focus.

Responsibilities

• Manage daily store operations and staff.
• Ensure brand standards and visual display.
• Analyze sales data for improvements.

Skills

Customer Service

Team Organization

Data Analysis

Communication

Interpersonal Skills

Tools

Office Software

Sales Management Systems

Job description

HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high quality smartphones, tablets, laptops and wearables to suit every budget, HONOR’s portfolio of innovative, premium and reliable products enable people to become the better version of themselves.

For more information, please visit HONOR online at www.hihonor.com

Work Location: Dubai

We are actively looking for a GCC-Experience Store Manager for our GCC upcoming new store enhancing the following responsibilities:

Responsibilities:

1. Store Operations: Fully responsible for the daily operations and management of the experience store, ensuring the normal operation of the store.
2. Store Image Management: Maintain the cleanliness and brand image of the store, including the display and maintenance of samples, staff image maintenance, etc., ensuring that the store display meets brand standards.
3. Store Human Resource Management: Responsible for the recruitment, training, assessment, rewards, and punishments of the experience store staff, improving team cohesion and work efficiency.
4. Customer Service: Provide excellent customer service, handle customer complaints and feedback, and enhance customer satisfaction.
5. Sales Targets: Strictly implement sales plans, lead the team to achieve sales targets, and continuously help the store to be profitable.
6. Data Analysis: Analyze sales data and market trends, and propose improvement suggestions and strategies.

Requirements:

• Over 3 years of work experience in the retail industry, with at least 1 year of store management experience.
• Experience in mobile phone or electronic product sales is preferred.
• Lively and talkative, with strong affinity and service awareness, strong verbal expression, and coordination skills.
• Clear logic, with certain team organization and interpersonal relationship management skills.
• Familiar with the operation and basic skills of office software; proficient in telecommunications industry business knowledge and operational experience.
• Certain retail store management methods and management experience, with skills and experience in handling customer complaints.
• More than 1 year of practical management experience in the same industry, same field, or store (senior store manager, store operation specialist) is preferred.
• Proficient in using office software and sales management systems.