Experience Manager

Paradox Dubai; Sharjah; On-site; AED 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dedicated Service Manager to oversee service teams and enhance customer relationships. In this role, you will be responsible for delegating tasks, resolving customer complaints, and maintaining high service standards. You'll also manage administrative duties and ensure compliance with industry regulations. This position offers an exciting opportunity to lead a team in a dynamic environment, where your contributions will directly impact customer satisfaction and operational efficiency. If you are passionate about service excellence and team leadership, this role is tailored for you.

Qualifications

• Experience in managing service teams and ensuring sales goals are met.
• Strong problem-solving skills for customer service and operational issues.

Responsibilities

• Delegate and direct service tasks to meet team objectives.
• Handle customer complaints professionally to maintain relationships.
• Audit work to ensure high standards and productivity goals are met.

Skills

Customer Relationship Management

Project Management

Administrative Skills

Problem Solving

Team Leadership

Job description

Responsibilities:

1. Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
2. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
3. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
4. Setting up and maintaining a service desk and evaluating its efficiency.
5. Resolving service desk problems and improving service processes to increase the service desk's productivity and customer service.
6. Monitoring department issues and client complaints to create solutions to lessen recurring issues.
7. Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
8. Maintaining strong relationships with manufacturers, dealers, and sales representatives.
9. Helping to train new employees in company procedures.
10. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.