Experience Manager

KAIZEN Asset Management Services; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading property management firm in Dubai is seeking an Experience Manager to oversee community management and enhance resident satisfaction. The ideal candidate will have extensive experience in owners association management, strong financial acumen, and a commitment to sustainability. This role involves collaboration with various stakeholders and ongoing development to optimize building operations and ensure compliance with relevant regulations.

Benefits

Training & Development

Health Care Plan

Performance Incentive

Qualifications

• Minimum of 5 years of experience in owners association management.
• Certification in property management or owners association management (e.g., CMCA, M100, PCAM).
• Strong knowledge of local laws and regulations related to owners' associations.

Responsibilities

• Manage community operations, including financial oversight and maintenance.
• Ensure compliance with laws, regulations, and service agreements.
• Develop strategies for building optimization and growth.

Skills

Customer Experience

Financial Management

Stakeholder Management

Communication

Interpersonal Abilities

Sustainability Commitment

Technological Proficiency

Education

Bachelor's degree in Business Administration

Master's degree (preferred)

Tools

Property Management Software

Job description

KAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+ projects, KAIZEN AMS has established a distinguished brand and earned the trust of notable real estate clients in the UAE.

Kaizen is seeking a highly motivated and experienced Experience Manager to join our team. At Kaizen, we are committed to creating vibrant and sustainable communities that provide exceptional living experiences to our residents.

Responsibilities

• Community management, including financial management, maintenance, and customer experience
• Ensure compliance with all relevant laws, regulations, and owners association bylaws
• Ensure service providers compliance with company SLAs and KPIs
• Develop and implement strategies to grow and optimize the buildings under management
• Collaborate with cross-functional teams to enhance service delivery and customer satisfaction
• Drive initiatives related to sustainability, environmental stewardship, and technology integration
• Establish and maintain relationships with key stakeholders, including property owners, vendors, and authorities
• Regularly assess the performance and efficiency of building operations
• Prepare and present reports to senior management and clients
• Stay informed about industry trends, best practices, and legal developments
  
  

Requirements

• Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred)
• Minimum of 5 years of experience in owners association management
• certification in property management or owners association management (e.g., CMCA, M100, PCAM)
• Strong knowledge of local laws and regulations related to owners' associations
• Exceptional communication and interpersonal abilities
• Proficiency in financial management and reporting
• Commitment to sustainability and environmental stewardship
• Technologically sawy with experience in property management software
  
  

Benefits

• Training & Development
• Health Care Plan
• Performance Incentive