Experience and Culture Curator

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Join the JW Marriott Marquis Dubai team as a training and quality management specialist, ensuring compliance with brand standards and enhancing guest experiences. In this role, you will develop training programs, manage guest feedback, and work towards continuous improvement in operations. Benefits include a competitive salary, accommodation, and opportunities for career advancement in a prestigious global hotel chain.

Benefits

Competitive salary with benefits

Accommodation provided

Meals on duty

Transportation provided

Discounted hotel stays

World-class training and development

Qualifications

• Experience in hospitality and guest services.
• Strong leadership and training skills.
• Ability to analyze guest feedback for improvement.

Responsibilities

• Conduct departmental training for operational teams.
• Manage guest feedback and enhance satisfaction.
• Assist Director of Quality with audits and feedback reviews.

Skills

Guest experience management

Training and development

Operational compliance

Job description

Description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city’s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling 5-star hotel is one of the tallest in the world, consisting of two towers with 1,608 rooms, offering awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before relaxing with a massage at Saray Spa. Sample flavors from around the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian, and Thai cuisine. For those planning an event in downtown Dubai, our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa, and Dubai Opera, all just minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally begins with how we treat our associates. We believe it takes people who genuinely love what they do to create truly extraordinary experiences.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals to join our team. In return, we offer:

• Opportunities for a remarkable career, including international openings within our extensive hotel portfolio.
• Learning opportunities with some of the best professionals in the region.
• Career progression aligned with our training and promotion schedule.
• A competitive salary with excellent benefits including accommodation, meals on duty, transportation, and more.
• World-class training and development, recognition programs, discounted hotel stays worldwide, dining discounts, and insurance benefits.

OUR EXPECTATIONS FROM THE ROLE:

• Conduct departmental training for operational teams, ensuring compliance with Brand, Forbes, and LQA standards.
• Support operational teams in creating memorable guest experiences.
• Introduce new associates to service standards, brand programs, and quality processes.
• Promote the culture of creating meaningful moments for guests through the Moments of Marquis program.
• Keep informed about training tools and resources via Daily Rehearsal communication.

Assist the Director of Quality with:

• Experience audits, site visits, mystery shopper programs, and feedback reviews.
• Collaborate across departments to embed culture and experience goals.
• Report outcomes to leadership and analyze trends for continuous improvement.

Managing Guest Experience

• Review guest feedback and ensure appropriate actions are taken.
• Respond to post-stay surveys and online reviews.
• Engage with guests regularly to gather feedback and improve satisfaction.

Managing Human Resources Activities

• Develop solutions to improve guest satisfaction.
• Foster employee commitment and model desired behaviors.
• Set goals, conduct performance appraisals, and ensure fair policies.
• Encourage employee feedback and address concerns.

Marriott International is an equal opportunity employer that values diversity and inclusion. We are committed to providing a work environment free from discrimination based on any protected status.