Executive Secretary to General Manager

RIXOS; Ras Al Khaimah; On-site; AED 300,000 - 400,000; Full time

Job description

Job Description

Main Duties : Administration

• Provides administrative support to General Manager. Ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
• Types, files and upkeeps all private and confidential matters related to the department.
• Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.
• Prepares the relevant materials for all meetings attended by General Manager, including Daily Operations Meetings, Executive Committee Meetings, and Departmental Meetings.
• Prepares and circulates the minutes of the meetings.
• Answers telephone calls courteously and provides information to callers. Routes calls to appropriate officials and places outgoing calls.
• Makes copies of correspondence or other printed matters.
• Prepares outgoing mail.
• Types, takes dictation and minutes, drafts letters, files, traces, and composes correspondence.
• Monitors and maintains the proper appearance of the office area.
• Handles outgoing mails by courier.
• Makes and confirms appointments for the General Manager.

Customer Service

• Provides assistance and support to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors, ascertains the nature of their business, and directs visitors appropriately.

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively represents the hotel team.
• Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners, and other organizations.
• Ensures high standards of personal presentation and grooming.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

• 1-2 years of experience in internal and external communication, corporate identity management, and public relations management within a five-star luxury property.
• Experience in event and event management.
• Effective communication, relationship development skills, and strong representation skills.
• Creative, innovative, dynamic, result-oriented, and self-motivated.
• High organizational planning, follow-up, presentation, and reporting skills.
• Proficiency in MS Office programs at an advanced level and knowledge of specialized programs for work.
• Fluent in spoken and written English.
• Additional foreign language skills are an asset.