Executive Secretary to General Manager

21c Museum Hotels; Ras Al Khaimah; On-site; AED 40,000 - 50,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah is seeking an Administrative Assistant to provide support to the General Manager. Key responsibilities include managing communications, handling guest complaints, and maintaining office organization. The ideal candidate has 1-2 years of relevant experience and strong communication skills, with fluency in English. Join our team to be part of a dynamic hospitality environment.

Benefits

Competitive Salary

Duty Meals provided

Medical Insurance

Qualifications

• 1-2 years of experience in communication and public relations management.
• Experienced in event management.
• Fluent in spoken and written English.

Responsibilities

• Provides administrative support to the General Manager.
• Handles guest and internal customer complaints effectively.
• Greets visitors and directs them appropriately.

Skills

Effective communication

Relationship development

Creative thinking

Organizational skills

Self-motivation

Tools

MS Office

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennisore lifestyle and possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

Main Duties:

Administration

• Provides administrative support to General Manager. Ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
• Types, files and upkeeps all private and confidential matters related to the department.
• Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.
• Prepares the relevant materials for all meetings attended by General Manager. Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and any other meetings.
• Prepares and circulates the minutes of the meetings.
• Answers telephone calls courteously and gives information to callers. Routes call to appropriate official and places outgoing calls.
• Makes copies of correspondence or other printed matters.
• Prepares outgoing mail.
• Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
• Monitors and maintains the proper appearance of the office area.
• Handles outgoing mails by courier.
• Makes and confirms appointments for the General Manager.

Customer Service

• Provides assistance & support to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors, ascertains nature of business, and directs visitors appropriately.

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Ensures high standards of personal presentation and grooming.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

• 1-2years of experience in internal and external communication, corporate identity management and public relations management within the five-star luxury property.
• Experienced in event and event management.
• Effective communication, relationship development skills, strong representation skills.
• Creative, innovative, dynamic, result-oriented and self-motivated.
• High organizational planning, follow-up, presentation and reporting skills.
• Able to use MS Office programs at an advanced level and have knowledge about special programs for their work,
• Fluent in spoken and written English.
• Additional foreign language is an asset.